General Information
Handy information such as what are certain functions.
By Jes and 5 others6 authors475 articles
- Cancel sales invoice exported to ERP systemWe have made an error on our invoice but have already exported it to Sage/Dimensions etc. How can we correct the error?
- Adding and changing VAT codes for customersI need to change the VAT code for the address of a customer, how can i do this?
- Key SQL table names that store data in the applicationI'm looking for a table in SQL that contains certain information. Please provide the FactoryMaster SQL table name glossary.
- Requesting chargeable modulesI would like to enable one of the chargeable modules for our system
- Making changes to company name, address, phone number or VAT detailsVAT number needs adding to company details We would like changes made to our company address Our company phone number has changed I would like to change the company name.
- Nominal Code administrationHow can nominal codes be used in FM?
- Running finalise updateHow can I run Finalise Update after completing an upgrade?
- Password for a restricted versionCan you please provide a password for the restricted version XX.XX.
- Account Manager and Customer Success Manager DetailsThis article provides you with advice on how you can obtain Account Manager and Customer Success Manager contact details.
- A crystal report needs writing or amendingCrystal report, write new crystal report, amend crystal report
- What's involved during the Audit Archive ProcessI am getting a database warning, How do I fix it to complete the archive? I do not understand how to complete the audit archive.
- How to obtain the password for an upgradeHow to get the password needed for the FactoryMaster upgrade
- How to find SQL data View FieldsRequires a list of SQL fields. In Factory Master, user can see my companies details, address, VAT ID etc. User is running reports directly against the database, which view/table holds…
- How to access the Control FileI need to enable a Control Flag however I am unsure how I can do this.
- Using the Reports menuI would like to print some reports from the system, how can I do this?
- Using the Export ManagerWhere to check if you are looking for a report within FactoryMaster How to export information from the system using the export manager
- System Message "Your system will expire on [example date]My FactoryMaster has come up with a warning saying my system will expire on date. My licence is due to expire, how do I get a new licence My license…
- Running MRPHow to create an MRP run
- Requesting Bespoke ChangesI have a change to the system that I would like to be submitted for a quoted modification. My query is a product limitation, what can be done about this?
- Issues matching purchase invoicesAccidentally matched a Purchase Invoice with wrong information, can I unmatch it? How to cancel a Purchase Invoice that has been matched and exported. System says Invoice has already been…
- How to use the Transaction Broker for importing purosesHow is the transaction broker used to import stock adjustments.
- How to use the import managerHow do I use the import manager in FactoryMaster. For example, how can I add Part Numbers, Commodity Codes, Manufacturing Routes en masse.
- How to run a stock takeI would like to run a stock take, how can I do this? I would like to set all raw material back to zero.
- Using Sales Price listsOne of my parts is not displaying within the product group, how can i add it to the correct group?
- FactoryMaster: Updating manufacturing instructions in bulkI would like to update manufacturing instructions on my routes for one particular resource.
- FactoryMaster: Create a job in Service Manager and part request doublesI created a job in Service Manager and part request doubles into FactoryMaster, works order is completed and feeds back to service manager, with auto-notification.
- FactoryMaster: Upload Sales Invoices to ADMWe need to upload our Sales Invoices to ADM (Access Document Manager), how can we do this?
- FactoryMaster: How to remove the fully acknowledged warning on a purchase orderWhen going into a PO, the following message is displayed. How can this be removed? "WARNING -This purchase order has been fully acknowledged. The supplier must be notified of any…
- FactoryMaster: Displays valid FAIR for part when recently converted from BI to MA partWe have some parts that we usually have Bought In, and for this, the FAIR system works fine.
- FactoryMaster: Where does the OEE report on Evo pull its data from?I have the OEE report running in Evo and I just need to verify exactly where the report pulls its data from within FM.
- FactoryMaster: Can the items awaiting invoice report be backdated?I can’t seem to find a way to back date the items awaiting invoice report to see what was actually outstanding at a specific moment in time.
- FactoryMaster: How to run a Stocktake for a specific Part NumberWe would like to know how we can run a Stocktake for a part number, how can we do this?
- FactoryMaster: Overtime clocking in and out times are not capturing properlyI have noticed that overtime hours, i.e. clock in/out times, were not captured properly and displaying in the T&A Authorisation screen.
- FactoryMaster: How to change VAT code from a sales orderI cannot change the VAT code from 0 to 1 in a sales order
- FactoryMaster: Can Data Capture display a clocking off message for non-staff members?Is there an option to display a clocking off message for non-staff members? Currently Staff Members receive this message and we would like to know why it is not the…
- FactoryMaster: Raise Purchase Orders from Sales OrderWe would like to raise a Purchase Order from the demand on a Sales Order.
- FactoryMaster: HTML Documents not loading from Main Menu screensI have just upgraded FactoryMaster but now seem to have lost our HTML Documents which we use from the main menu on the tabs.
- FactoryMaster: Unable to amend Contact Address CodeWhen we try and update a customer contact's Address Code the system does not save the new record and reverts back to what it was previously, why is this happening?
- FactoryMaster: How to enable the Specify Serial Numbers optionHow to switch on the serial numbers in subcon? The option is greyed out.
- FactoryMaster: Authorised Hours Report not calculating payable hours correctlyThe employee payable/actual hours are not calculating correctly (14.18 till 22.00 total with payables 9 hours). Please check the report
- FactoryMaster: Creating a task for a stocked partHow can I create a task for a stocked part?
- FactoryMaster: add to the number of scanner usersI need to increase the number of scanner users on my license
- FactoryMaster: Release Note numbers are out of sync with Delivery Note numbersWe have set up the auto-numbers for Delivery Notes and Release Notes so that they are on the same number. They have become out of sync and now the Release…
- FactoryMaster: Stock Valuation report not displaying prices for various productsI am required by our financial partner to supply a breakdown of all items - quantity and cost associated with these, however for various items we are receiving a zero…
- FactoryMaster: Copy sales orderHow do I copy a sales order?
- FactoryMaster: How to add the weight on an Ad-Hoc Invoice?We are trying to create an Ad-Hoc Invoice for 0.5kg, but FactoryMaster will only allow a full number to be entered in the Quantity column.
- FactoryMaster: Wrong required date in sales orderI created a sales order that's got an incorrect date required. 0024 is entered rather than the year 2024. The problem is one one of the products has already been…
- FactoryMaster: How to create one sales invoice from multiple delivery notesThere has been two delivery notes raised under one sales order. When trying to create an invoice, we would like to only create one invoice covering the whole sales order…
- FactoryMaster: Contract Review template is pulling through with missing linesWhen raising a Quote, the Contract Review is not pulling through in full and there multiple missing lines. This issue is intermittent and does not always occur.
- FactoryMaster: Remove invalid batch record and update Stock Quantity to zeroI cannot remove a batch record against a part. There should be no stock available.
- FactoryMaster: which table or view generate some fields from price maintenanceI am trying to locate which table or view two dates are held, that appear on the Price Maintenance window (via the stock summary window). The date Fields are Last…
- Is there a way for a WO to also auto create a sub WOWhen creating a Works Order, is there a way of it auto creating a internal sub WO from the BOM?
- Auto number optionsThis article explains further what the auto options are
- Blue spinning wheel when trying to send a Purchase Order for Authorisation in FocalPointWhen trying to send a Purchase Order across to FocalPoint for authorisation we just get a blue spinning wheel and nothing happens.
- Recommended tablets to use via RDPWe have seen in the release notes that we can use touchscreen tablets to use with the Visitor module, which tablets do you recommend?
- Unable to approve a supplier who's approval has expiredWe have tried to update a supplier's approval status as it has expired. It changes the status to approved but the expired 'expiry date' remains. This is preventing us from…
- What do the Line Status on orders mean?What do the different line status options mean?
- Creating a quoteIs there some functionality which is populating an override price in quote maintenance?
- How to unlink a Works Order from a Simple Sales OrderI have accidentally raised a Works Order on a Simple Sales Order Line, we can not unlink the Works Order to be able to delete the Simple Sales Order line.…
- Missing call off on sales order allocation screenWhen trying to allocate a call off on a sales order, the screen shows nothing to allocate for that call off, even though there are items outstanding. My allocation screen…
- How to link multiple Sales Orders to a Works OrderI need to link two Sales Orders to one Works Order, how can I do this?
- Booking in works order quantities via transaction brokerI want to book works order quantities into stock via SFDC when a quantity is entered against the last operation. I would like to use the transaction broker.
- Disk space low on serverThis article can provide you with the advice you need if you find that you are running low on disk space on the server.
- Backup failed in hosted server (Access Hosted Clients)This article advises you on what it means when the application says backup has failed
- Changing the date on a Sales Order Invoice freezes the systemI am trying to change the date of my Sales Order Invoice within Invoice Production, but when i click print it freezes the system.
- Sending a copy of SQL backup to Hosted customersI would like a copy of our SQL database
- Cannot email a pro forma to a customerWhen trying to email a pro forma to a customer I am getting the error message 'No template files could be found for this document. Please contact support for further…
- Quantity Made on the Works Order is a different figure to the Quantity Made on the TimesheetWhen comparing the quantity made on the Works Order to the quantity made on the timesheet we are receiving two different figures.
- Version 20 prerequisitesWhat are the prerequisites when upgrading to FactoryMaster version 20?
- Making a Works Order HistoricHow to make a WO historic without it affecting the stock position?
- Sales order import not workingI have done a sales order import and as far as I can see it matches the criteria however when I import the file nothing happens.
- How to set up a Sales RepI would like to create Sales Representatives within the system.
- Click sales order from the task and create buttons are greyed outWhen I create a task to request a user to use the Create function, to create a works order from a sales order, the Create menu is greyed out and…
- the Set parts show quantity in transactions but not any quantity out transactions after running MRPWhen rescheduling SETS works orders in the MRP module I have noticed there is no demand linked to them. I would have expected the SETS works orders to be linked…
- Unable to remove 'Part Colour' from a Stocked PartWe have applied a 'Part Colour' to a stocked part, we have tried to remove it but can not find a way to.
- Cannot tick AI from assembly maintenanceFrom the stock summary window of a part and clicking assembly maintenance, I cannot tick AI from one of the listed components.
- Can I obtain the breakdown of the previous standard cost after it was updated?We have updated the standard costs for our stock items, but we now need the breakdowns of the previous costs, how can we obtain them?
- Is it possible to have characters instead of numbers when creating a Purchase Order?Is it possible to have characters rather than just numbers when creating a Purchase Order?
- We have an invoice queryQuery with invoice supplied by Access Need help with billing by Access
- How to see when an NCR was closed offCould you advise where the NCR closed date is displayed in the Supplier Complaints & Rejects menu
- Automatically run the Works Orders SchedulingIs it possible to automatically run the Works Orders Scheduling
- Create a new batch record per batch receiptWhen booking in stock we would like to book in a new batch line per receipt we receive.
- Moving Raw Material to a new locationMoving Raw Material to a new location
- Product Group column is not populating with data in the Purchase Order Goods Received exportWhen exporting the Purchase Order Goods Received report, the product group column is empty and no data is pulling through.
- Delivery Plan is no longer pulling through Customer Addresses on the printed documentThis article provides information on what to do if the Delivery Plan is no longer pulling through customer addresses on a printed document.
- Method to remove the credit note liabilityI have raised a Customer After-sales records, which are required by the Quality system, but I don't want to cancel them, in order to get rid of the Credit Note…
- Master and sub works orders all showing zero outstanding quantity after running assembly updateI run the assembly update and the master works order and all the sub works orders have the outstanding quantity to zero.
- when allocating stock using suggest all the process completes but no allocation is madeI have a sales order that has multiple line items on it and stock exists for each item. I have tried to allocate all the items by clicking the 'Suggest…
- Purchase orders raised via Copy Order do not display the Overdue exclamation mark, which affects the quantity figures for order by supplierWhen I run Order by Supplier section of purchase orders, there is an on order figure. A BI part for one of my suppliers has an Quantity of 2.However we…
- Op time is not multiplying by the number of workers in standard costI am trying to cost a large project and when running standard cost, the number of workers on each operation in the route doesn't make a difference. It doesn't multiply…
- How can I change the Prospect Folder from Numbers to Prospect names?In prospect maintenance, is it possible to change the prospect Folder name from number to Prospect Names?
- Bespoke sales delivery note displaying multiple barcodes adjacent to each otherI cannot scan the three barcodes adjacent to each other, because they are too close together. They need moving apart a bit.
- How can I change a part code?I just created a new part with one digit wrong, how can I change this?
- Blank line in Stock LocationsWe have noticed a blank line at the top of Stock Locations, how can we remove this?
- Adding an EORI number to a customer addressI need to add an EORI number to a customers address - where will I find this field?
- Change the labour utilisation per product or route rather than per resourceI need to be able to change the labour utilisation per product or route rather than per resource. Environment FactoryMaster and Ochestrate
- Customer Maintenance the preview window is flashing repeatedlyThis article provides advice on what to do if the Customer Maintenance preview window is flashing repeatedly.
- Create multiple works ordersHow can I create multiple works orders at the same time?
- Is there a Dark Mode feature for the system?Is there any way to run factory master in a dark mode?
- How does the operation costing work when you zoom in from the ratesWhen I drill into the finish operation, I noticed that there are two boxes to enter the Labour costs. Can you please explain to me how this works?
- Project Maintenance training materialDo you have any training material on using the Project Maintenance?
- Rework process difficulties in Data CaptureWhen going through the rework process in Data Capture we encounter some difficulties, such as production being stopped until the stock that needs rework is completed or error: You cannot…
- Is it possible to have a Sub-Con resource with a rate of £0.00?We would like to put a rate of £0.00 on one of our Sub-Con resource, is this possible?
- Error: 'cannot insert duplicate key row in object dbo.MRPSTOCKDET'I cannot run the stock forecast (MRP) due to the following error message: An error was found when processing an SQL statement (see below).
- How to increase calculated unit prices in Quotes?How can we update/increase calculated unit prices in Quotes? Can this be done automatically?
- Part number is partially removed from purchase order and needs displaying on two linesI generate a purchase order and the part number is cut off in the middle and some of the characters are missing
- How to change the status of a completed purchase order that has no receipt or advice note against it?Someone manually completed a purchase order by checking the 'Complete' tick box, so there is no receipt or advice note. How can I change its status?
- Planned quantity does not match the updated outstanding quantity of the work orderI can change the outstanding quantity from a works order, but when I zoom into the works order, the planned quantity does not change to the outstanding quantity.
- Unable to tick the Contract Review options on a Sales OrderWhen I upload a contract review form on a Sales Order, I cannot tick the Order boxes to complete the review.
- Error: "The system was unable to auto-suggest ANY stock for the selected components"When I am trying to allocate stock using the 'Suggest All' button the following error is appearing: "The system was unable to auto-suggest ANY stock for the selected components"
- The 'Use' button when allocating parts is not affected by any User Access rightsUsers with access to only view Works Order Enquiry and Works Order Components can select the 'Use' button when prompted to allocate an Alternative Part.
- How do I give a user permission to edit or modify the production calendar?I am looking to limit the user permissions to be able to edit or modify the production calendar, how do I do this?
- Is it possible to change graph colours when applying a filter in Insight?We have applied a filter to a graph in Insight for FactoryMaster. this causes the colours to change, is it possible to change them ourselves?
- Enter N in the Force historic column of the FM-WOCOM CSV file but the works order still becomes historicI am importing FM-WOCOM transactions for completing stock (using the transaction broker import). We do this multiple times during the production process so people can start using/moving/picking the stock while…
- The system crashes when exporting from over / under issues works order component reportWhen I try to export to CSV, the data from the over / under issues report, the system freezes and I have to crash out.
- Cannot change the component type on an assemblyI have an assembly which has multiple parts, two of which I want to add as a phantom assembly, but I cannot add them. What am I missing?
- Missing serial numbers from works orders enquiry so cannot delete all from allocate serial numbers windowI have added some assembly components with serial numbers but when I select the works order from works order enquiry, I cannot see the serial numbers button.
- Restricting access to the Goods Received Tab?Is it possible to restricts access to the Goods Received tab, on the sales tab in FactoryMaster?
- Report on Parts that have dropped below Minimum Stock LevelIs there a report which shows Parts that have dropped below the Minimum Stock Level?
- Expiry Date disappears from batch details when enabling PART_HAS_EXPIRYI have set the Part_Has_Expiry control flag to yes but cannot see where to enter the fact that the part must have an expiry date associated with it. If I…
- Amending Components on Pending Works OrdersWe need to include a new component with the assembly of pending Works Orders, how can this be done?
- Round OP time on a resourceWe have a part that takes 30 minutes to make and always produces 4. If a works order requires 6 parts, how can we make the OP time 1 hour?
- Clocking Time SQL TableWe are trying to find the Clocking Times in SQL, can you tell us which table this information would be in?
- Sales import details are not changingTrying to run a sales order import but it is rejecting the import lines with Multiple orders exist for this customer with this customer reference
- How to Delete a Sales OrderI want to delete a Sales Order.
- Zero quantity sales order and works order completes automaticallyWhen I wanted to make a works order Historic, I would go into the sales order, zero out the requirement, then go into the works order and make it Historic.…
- Batch quantities on assemblies smaller in value compared to the priceWhen I add a material to an assembly and pull through the price if it is not Free Issue, is there a flag to highlight that the price has expired…
- How to create a Cost Centre?When I go to Cost Centres in the Project Maintenance screen, I am not able to create a new Cost Centre, how can I do that?
- FactoryMaster: Error - 'This document area does not contain any default layouts' when printing works orders labelsWhen I want to print a works order issue label, I get an error message saying that 'This document area does not contain any default layouts', but there is no…
- How to stop a delivery when a FAIR is required.I want to prevent a delivery when a FAIR is required, how can I do this?
- All works orders are lockedAll works orders are locked when importing from Orchestrate, after a server upgrade. No lock on the schedule.
- Additional Comments/Details on a Purchase Order Are Being Cut Off When Printing the Purchase Order AcknowledgementWhen I include a Comments/Details onto a Purchase Order using the Additional Details option, the last lines are being cut off and not included on the Purchase Order Acknowledgment PDF.
- How to Purge Out of Service ToolsI would like to remove all out of service tools from the system, how can I do this?
- Book in Raw MaterialWe would like to book in Raw Materials, how can we do this?
- When logging into multiple works orders, the time worked should not be split equallyWhen I log onto multiple work orders, the time worked is split equally between all three of them.
- Unable to enter notes when trying to move stock within the Move/Issue Stock screenWhen I add notes onto the Movement Type, they are removed after I click 'Close'.
- Missing folder files from supplier folder tab in supplier maintenanceInformation on the supplier folder moved to a Supplier_restored folder and now contains no files when trying to expand the folder within the Supplier Folder tab.
- Error - Runtime 255When trying to access the Purchase Order Maintenance menu one user is receiving the following error Runtime error 255 at 778C421C which causes the system to freeze.
- Lead time of 0 is appearing for Machine Operations on the manufacturing routeWe have noticed that a couple of machine operations have a 0 within the lead time field. This is preventing us from running an import within FactoryMaster.
- Is it possible to increase the amount of decimal places for the Standard Cost?We would like to use four decimal places for the Standard Cost, is this possible?
- System crashes when selecting auto generate new works order number or copying purchase order (Access Hosted Clients)I start creating a new works order and select automatically generate works order number and the application freezes. I copy a purchase order and the product crashes.
- Clock on button is greyed out in Data CaptureThe clock on button in Data Capture is not working - it is greyed out and cannot be accessed. How can we sort this out?
- Error - 'External exception C0000006'When launching FactoryMaster, we get the following error: External exception C0000006 How can we fix this?
- Amend the e-mail default text for Purchase OrderWe would like to add a few lines to our Email template for Purchase Orders, how can we do this?
- Purchase Order not displaying the updated Part Number descriptionWhen raising a new Supplier Purchase Order, the system is not using the updated description for the Part Number, it is still displaying the old text.
- Resource costing is correct but if the data capture operator clocks onto two jobs at once, it will divide the timeOur test department will work on more than one job at a time. I have the resources set up to 'always book the full data capture clocked time to the…
- Kanban LocationsWhat is a Kanban location?
- Can the invoice date be set to the delivery date when raising invoices?I wish the invoice date to be set to the delivery date when raising invoices. When creating a Sales invoice, it asks whether I want to change the date. Is…
- Changing the Payment Terms for Suppliers via the Import RoutineCan we update the Payment Terms for Suppliers using the Import Routine?
- Determining when a works order goes on holdI would like to have a works order go on hold when internal rejects are raised, how can I do this?
- How to prevent Sub-Works Orders from being generated?We currently have large assemblies, and we would like to prevent sub-works orders from being created for each individual manufactured part.
- Delete Sales Price ListsI have a few sales price lists that are outdated - how do I delete them?
- Can you add a charge to only one call off on a Sales Order?I need to add a charge for one line on a Sales Order call off, is this possible?
- Email group of invoices for different customers at same timeHow can you email out more than one invoice, instead of having to go into each invoice and send.
- Can the Cleardown Contract Purchase Orders option on MRP work based on Lead Time?When raising an MRP run there is an option to Cleardown Contract Purchase Orders, is it possible for this to work based on Lead Time? Environment
- Transferring non-stock partsIs there a way to transfer a Non-Stock Parts from one category to another non-stock Parts category?
- Printing Multiple Sales InvoicesI would like to print multiple invoices at the same time, how can i do this?
- How to alter Decimal Places for quantity on Purchase OrdersI would like to order a quantity of xx.x UOM and it rounds up. How can I set this up? I would like to book in a percentage of the…
- Running the work order analysis report gives a different result compared to the works order component reportWhen I run the work order component analysis report, this gives a different result compared to the works order component report. When I run the works order components report, the…
- Wrong part against delivery note in credit note production after raising customer sales rejectI raised a customer after sales reject against the wrong credit note and, hence, the wrong part is in credit note production. I raised another after customer sales reject. How…
- Error -'0 is not a valid value for EC transaction nature' when exporting invoice to DimensionsWhen trying to export an invoice to Dimensions we are receiving an error. The sales ledger error from export history is: 0 is not a valid value for EC transaction…
- Update Sub-Con prices for multiple RoutesWe would like to increase the sub-con price for all routes, how can we do this?
- How to print the Stock Location on Stock LabelsWe would like to print the Stock Location on Stock Labels, is there an option for this?
- Is it possible to link two operations together so that they are always scheduled at the same time?We have an operation for cleaning our tools and they must be used after. These two operations are listed separately and not linked together. When scheduled they have a two-hour…
- Can I find automatically generated numbers?This article can provide you with the steps you need to find auto-generated numbers for part numbers and account numbers.
- How can I palletise stock automaticallyHow can I untick allocate call-offs and palletise these goods are ticked automatically, from the goods received window?
- How to enable sales proforma maintenanceI received authorisation from account manager can test sales proforma maintenance on the play system and require a password.
- How to add associated operations on the operation drawingsUser has a drawing pack of 4 pages with each page having a different drawing rev. Is there a way of linking these to a stocked part and or route?
- Is it possible to put a single line on a Sales Order on hold?Is it possible to put a single line on a Sales Order on hold?
- The sales order column contains no data from works order enquiryI cannot see the sales order number from the works order enquiry.
- Quick Access Shortcuts are no longer working on the FactoryMaster dashboardWhen I press Ctrl + F5 to open stocked part maintenance the window does not open on the dashboard.
- Compatible account packagesWhich account packages are compatible with FactoryMaster?
- How to edit customer addressHow do I edit email addresses on main customer page.
- Data correction requiredIf you need data correction, this article can provide you information about how to request this.
- Cannot view when operation is deleted from works order within the auditThis article advises you on what you can do if you find there are no records of when the operation is deleted from a works order within the audit.
- Purchase Invoice information is appearing on the Purchase Order as matched but the Invoice can not be found in the systemWhen we try to press F5 on the Invoice number on a Purchase Order it does not open. We have tried searching for the Invoice Number manually but can not…
- Does the system creates backups anywhere elseThis article helps to answer your question regarding whether the system creates backups anywhere else.
- Is it possible to default Sales Orders to the On Hold status?When raising a Sales Order, is it possible to automatically default it to the On Hold status?
- Select Parts to include window to allow quotes with single parts to tick include on price listThere is an issue with Quotation Maintenance. Control flag QUOTE_ADD_TO_PRICE_LIST is set to Yes, so, the system intends to add price to customer's price list.
- Sub-Contract cost uses incorrect price breakIf I set the standard cost quantity to 501kg, it will use the price from the 500kg break, but if I set the standard cost quantity to 500kg, it will…
- Same part listed in view components with different figures for quantity issuedThere are different stock issued figures from the component list for a manufactured part. For example, upon issuing a quantity of 600pcs of P/N 12345A to W/O 1234.01, we find…
- Operations are being removed from Works Orders following a Schedule being appliedWhen we apply a schedule in FactoryMaster we are noticing that an OP (always the same one) is being removed from the Works Orders.
- Current Operation on Works Orders is showing as the first OP despite the order being completedWe have completed a Works Order and the Current Operation column says OP 10 when the last OP is 50, why is this happening?
- Print the route card for a new route, without entering a Works Order numberHow can I print a route for evaluation without a works order number
- The External Document button on Stocked Part Summary is causing the system to hang after moving to Hosted FactoryMasterAfter moving to Hosted FactoryMaster, when the Stocked Part Summary screen is opened it is causing the system to hang if the part has an associated 'External Document' (sometimes referred…
- Work order printing datesIs there a way to see what dates I've printed works orders if they have been printed multiple times?
- Update supplier prices not working for sub-contract resourcesI click update after deselecting routes from sub-con resource price maintenance and nothing happens
- When booking in goods from a Purchase Order all lines are being put onto one single lineWe have multiple lines for the same part on our Purchase Order, when booking it, the system is putting all of the lines onto one single line.
- Confirmed Stocktake adjustment is not appearing against the Stocked PartWe have confirmed a stocktake and the stock should have been adjusted, when checking the stocked parts the confirmed quantity is not appearing.
- A different part number is generated when zooming into a sales order call offWhen I zoom into a sales order line quantity, a different part number displays in the resulting window (compared to the original part listed on the sales order call-off).
- Allocating Stock to Sales OrdersHow can we allocate stock received from Works Orders to Sales Orders?
- Integration with a physical clock-in control systemIs it possible to integrate FM Login (for timesheets and Fire roll call) into an access control system (such as door lock etc)?
- Project Job Costing is taking a long time to processWe have a Project with 966 Works Orders linked to it. When we try to open the Project it is taking around 15 minutes to open.
- Location of the Goods In MessageI have a Goods In Message on a PO but when I deliver the item, I don't see where this message is
- Barcode Entry is not scanning barcodeI have printed new barcodes for stock parts, when scanning them in Barcode Entry they are not being accepted.
- Excluding locationsHow can we run MRP and exclude certain locations identified?
- How to add a Part Multiple Times on a Sales Order?Is it possible to have two Sales Order call-offs for the same part in the same day?
- How to limit the times a route can be usedI want to limit the number of times the route method can be used, essentially up to the quantity of development parts required.
- Create a detailed sales orderHow do I create Detailed (By Item) or Detailed (By Delivery Stage) sales order?
- Prevent live and play launching automatically at the same timeI no longer wish for FM live and play systems to launch at the same time, after logging into my Windows profile or remote desktop session. Environment: FactoryMaster, RDS server,…
- How to update Batch Issue NumberI have noticed that stock has been issued out on an incorrect Batch Issue Number. This is causing a '-1' to display against the stock record. How can I update…
- VAT on Non-Stock partsCan you add VAT on non-stock parts
- Delete Liveback.dat copiesThis article advises you on what to do regarding deleting Liveback.dat copies.
- On-Stop customer statuses set in Sage are not importing into FactoryMasterCustomers with a status of On-Stop are not importing the status into FactoryMaster when the data is synced.
- Carrier field for deliveryWhere is the Carrier Field on Delivery Note detail screen populated from?
- Update Supplier Prices and Supplier Price ListsHow can I amend the Supplier Price List?
- Adding or changing the Default Currency Code for CustomersHow to change the currency code for a customer?
- Some parts aren't showing on the Add From Order FormWhen we click Add From Order Form, some parts are not appearing, why is this?
- Sales invoice is duplicating lines for a single partWhen I invoice the document to PDF one of the part numbers is doubling. We have cancelled the invoice, re-checked 3 times now, but it keeps doubling on the sales…
- Changing works order status optionsI need to make amendments to the statuses of my works orders - how do I do this?
- Unable to allocate stock to Works OrdersWhen trying to allocate stock to a Works Order, the screen flashes the Serial Number screen and the stock does not move.
- How to change the currency details of a Supplier.This article explains whether the currency details of a supplier can be changed and outlines the key considerations involved.
- How to prevent stock automatically allocating to Picklists when Sales Works Orders are booked inWhen booking in Sales Works Orders the stock is automatically allocated to a Picklist, how can I stop this from happening?
- Scroll past last row in manufacturing route maintenance and all the buttons are greyed outWhen I go into manufacturing route and go beyond the last record in the table the 'Copy' button becomes disabled and remains so when you go back up to a…
- How to delete manufacturing routesIs it possible to delete and remove old manufacturing routes from the database?
- When coming out of the Summary or Transactions screen for a Stocked Part it returns you to the first resultWhen I exit the Stock Summary or Stock Transactions screen I am always returned to the first result in the search.
- Ctrl + F4 quick shortcut is no longer working following upgradeThis article provides you with further advice if you find Ctrl + F4 shortcut is not working on version 20.16
- IntegrationsWhich Access products integrate with FactoryMaster?
- Set a Stock Location as unavailableWe would like to certain Stock Location as unavailable so that stock cannot be issued from it, how can we do this?
- 'Unexpected error. An error has occurred during report processing. Processing aborted' when printing SSRS reportI am trying to print a Sales Invoice which is a SSRS style report. When the invoice is printed, I receive this error: Unexpected error. An error has occurred during…
- How to change the Delivery EDI Type for a Customer?I would like to manually set a Delivery EDI against a customer, how can I do this?
- Enabling Monitor customer performance for all customersTo achieve customer monitoring we would like to switch on monitor customer performance for all customers. I can't find a method of doing this with import/export manager. Can you explain…
- How to only allocate a proportion of a sheet raw material to a works orderI can set up a BI part using warehousing and decimals in order to add only a proportion of this part to a BOM. However, I cannot figure out how…
- Can I make multiple works orders for fractions of a call off?I would like to have FactoryMaster automate staggered works orders for fractions of a sales call off
- How to set a Default Buyer against a part number?We would like to set a default buyer for a stocked part, how can we do this?
- How to set Supplier Price breaks?We would like to know how to set specific price breaks for various suppliers?
- How to upload files to the Works Order folderWe would like to upload files to a Works Order using the 'Folder' button in Works Order Enquiry, how can we do this?
- Sage Integration - Changing Between Detailed and Summary View For Sales & Purchase Invoice ExportsI would like to include the item description on my Sage Exports, how can I do this?
- Allocate multiple works orders from sales call off window using EBQWhen creating a new sales order, is there a way of creating multiple allocated works orders to the call-off without having to manually input the individual works order?
- Unable to enter 'From' and 'To' locations when running the Stocktake by Location or Stock Summary ReportI am trying to run a Stocktake with the confirm by location option. When entering locations within the 'From' and 'To' field it does fill in the field and we…
- Customer credit limit effectsCan Customer Credit Limits have an effect on any sales orders I have in my system?
- How to add country of origin to a partWhere do I add the country of origin when booking in a part?
- Can I Delete a Works Order?I have a works order I no longer need, is it possible to delete it?
- Set up and administration of Customer Owned or Consignment stockHow do I configure consignment stock?
- Unable to view Historic Sales OrdersI am unable to view Historic Sales Orders on my system, if one of my colleagues tries on their system they can view them fine with now issues, why is…
- Can I change the customer on a raised Sales Order?Is it possible to change the customer code on a Sales Order after I raised it?
- Enabling and using the Delivery Packing Tree/Packing ScreenI'd like to know more about a packing list for our dispatch team and whether this can be created through FactoryMaster? How do I use the Delivery Packing Tree?
- How to use a movement noteHow do you use movement notes within FactoryMaster? How can I create a record of stock movements that we make within FactoryMaster?
- Unwanted credit note created after raising customer after sales rejectWhen we do a Customer After Sales Reject, can we prevent a credit being raised for the order as this is causing a discrepancy in our account package when we…
- How to make a part Default As Free IssueI need to make a part free issue before I add it to a BOM and not sure how to action this.
- Changing the default Stock Location for a partWhen booking in Stock i would like it to go into a default location, how can I change this?
- Cannot log into operation within data captureThis article can provide you with the advice you need, if you or any other users are unable to log into operations within data capture, where one of the operations…
- How To Recalculate Works Order QuantitiesI have noticed that our quantity made is different to the quantity booked in.
- Printing Stock LabelsI need to print stock labels that can be scanned, how can i do this?
- Can you edit a delivery note before it is invoicedIs it possible to edit a delivery note before it is invoiced?
- Error - 'Analysis Code 1234EUR does not exist' when exporting to DimensionsGetting an error similar to Purchase Analysis Code 1234EUR does not exist error when exporting to Dimensions. Getting an Error- Currency Analysis Code 1234EURO does not exist Environment: FactoryMaster, Dimensions
- Teamseer_Integration Control FlagTeamseer_Integration Control Flag does not exist on v20.09. intermittent problem during printing of delivery notes.
- Supplier approval method does not saveSupplier Approval Method does not retain information, if we fill out a new approval, select a date and F5 in Approval method and select a type, we then exit the…
- Setting up Contract Review TemplatesHow do I set up Contract Review Templates within FactoryMaster? What does the review field on a Sales Order do?
- Printing multiple route cardsHow can I print more than one route card at once so that I am not having to choose the printer after every one?
- How to set up Exchange Rates?We would like to set up Exchange Rates within FactoryMaster
- When trying to allocate stock to a Picklist the Serial Number screen opens and closes instantlyWhen I am trying to allocate stock which has a serial number to a Picklist the Serial Number window opens and closes instantly.
- How to move stock from one location to anotherI need to move stock from one location to another, how can i do this?
- Negative stock quantity on a partWe have a batch that is showing as a negative quantity, why is this?
- EC Intrastat Data - Despatches report is not displaying all required invoicesI am running the EC Intrastat Data - Despatches report however a lot of my invoices are not appearing.
- Using the forecast stock optionHow can I run the Forecast Stock option (Mini MRP) How can I see all current works order is progress for a part number is there a way of seeing…
- Serial Numbers marked as 'Booked In' on a pending works orderWe still have all items outstanding on a works order however it is a serial numbered part and it is showing as the serial numbers being booked into stock.
- Some of the tags used in RTF templates are not pulling through relevant information or missing detailsSome of the tags used in RTF templates for quotes etc. are not pulling through any information. In addition, sometimes user makes a change to a template and everything will…
- How to raise Staged PaymentsI cannot raise Staged Payments.
- £0.00 Unit Cost on a BatchWe have checked our Unit Values on our Stock Batches and have noticed that they have a value of £0.00. How can we resolve this?
- Calculating prices in a Sales Price ListHow can the Sales Prices for parts be updated en masse?
- MA Lead times with Scheduling and MRPI would like to know how MA lead time is taken into consideration with Scheduling and MRP.
- How to Issue Stock to a Works OrderI need to issue stock to a works order, how can I do this?
- How to change the status of Purchase Order from Historic to PendingI have put an incorrect quantity on my Purchase order but it has already been set to historic, how can i change this back to pending?
- Having two default VAT codes for one countryI require a different VAT code entered for certain customers depending on what company I use. How can I set a default VAT code for either company?
- Works Order List ReportI need to run a report that lists my works orders - where will I find this?
- Setting Up and Using a Kanban LocationWe need to setup and make use of a kanban location - how do we do this?
- Document for the supplier Approval record not visible after creationOn creation of the Document in the supplier approval record, it is visible. But after leaving and later returning to the record the link disappears, despite the Document still existing…
- Creating new Customer Address codesWe need to create a new customer address code with a different currency code, how can this be done?
- Error - 'This delivery note cannot be cancelled as it is referenced on invoice number...'Full error message when trying to cancel a delivery note: This delivery note cannot be cancelled as it is referenced on invoice number 123456.You will need to cancel any referenced…
- Automatically send Certificates of Conformity to customersI would like to automatically send our Certificates of Conformity to our customer when we email our sales invoices, how can I do this?
- Sales Order Acknowledgement no longer showing full description of the partI have upgraded the application and the Sales Order Acknowledgement no longer shows the full part description.
- Changing the amount of decimal places for the unit price on a Sales/Purchase orderTo change the number of decimal places for the unit price on a sales order, this article can provide you with the steps you need to successfully do this.
- Changing the SQL backup locationThis article can provide you with the relevant steps on how to change the SQL backup location.
- Compatibility with Windows server 2019This article can answer your question regarding compatibility with Windows server 2019 and FactoryMaster.
- FactoryMaster: Compatibility with Parallels DesktopIs FactoryMaster compatible with Parallels Desktop? Has anybody tried to use FactoryMaster with Parallels Desktop?
- FactoryMaster: Does FactoryMaster reference Domain Controllers?Does Factory Master reference the domain controller within its setup and would I need to alter its settings to point to the new domain controller?
- How to obtain the password for a upgradeWe need to get the password for the restricted version of FactoryMaster.
- Is it possible to create custom KPIs?I want to create monthly custom KPIs using the data from the system.
- FactoryMaster: Is it possible to display the Sales Order Message when raising Quotes?We would like to generate the Sales Order Message when a part is added to a quote.
- FactoryMaster: Is there a standard format for customer addresses?Is there a correct format to follow when adding each address line for the customers?
- FactoryMaster: SQL installation not working properlyOur SQL installation seems to have issues, can you help us fix it?
- FactoryMaster: What does the + symbol appearing in the Quantity Kitted field mean?We have noticed a + symbol in the Quantity Kitted field on a works order, why is this?
- FactoryMaster: When the quantity delivered is the sum of two quantities with the same batch number, the drag and drop packing tree does not workWhen using the packing tree window, I cannot drag and drop the second quantity (of the same batch number) into the box. A workaround is via "Auto-Pack This Part" but…
- FactoryMaster: Where can we find the date when a Stocked Part was created?We want to know when certain Stocked Parts have been created in the system, where can we find this information?
- Is FactoryMaster compatible with Windows 11?We would like to know if FactoryMaster is compatible with Windows 11 as we are looking to upgrade.
- Make a suggestion for future changes in FactoryMasterHow do I suggest changes or upgrades to the system?
- Touch screen hardware assistanceThe touch screen monitor on our data capture unit was flickering before going completely, leaving us without the ability for staff to clock in and out or log on to…
- Touchscreen is not working on a touchscreen laptopWe have touchscreen laptops but FactoryMaster is not recognising when we are pressing the screen, the mouse still works OK.
- Uninstall the applicationWe would like to uninstall FactoryMaster, how can we do this?
- Withdrawal of Support For Microsoft SQL Server 2008R2 and Windows 7Withdrawal of Support For Microsoft SQL Server 2008R2 and Windows 7
- Integrating Azure Active Directory with FactoryMasterCan we use Azure Active Directory for FactoryMaster instead of the initial active directory set up by Access?
- How to update Planned Unit Cost for Job CostingI have noticed that the planned unit cost on several parts is showing as £0.00. How can I update this?
- No sales invoices in SAGE after exporting batchBatch hasn't been exported from Factory Master into the accounts package SAGE
- Linking Excel to Factory Master SQL ServerI need to find out how to link excel worksheets to the Factory Master server to obtain live data when refreshing the data link.
- How to run ClientSetup to resolve errors or install FactoryMaster on a new PCThis article provides you with steps on how to run ClientSetup.exe to resolve an error.
- Error: User limit exceeded. System will now exit (Access Hosted Client)When trying to log in to my Hosted FactoryMaster I receive the error: 'User limit exceeded' Hosted system is saying that I have exceeded our licence count when we haven't
- Scanner version compatibility with FM application versionUse has scanner software loaded on handheld units which says version 12.09. The FactoryMaster version on the PC says version 12.11. Does the user need to update the scanner version…
- Error - 'Crystal printer error has occurred. Invalid printer specified'I cannot reprint a pick sheet because of the following error: Crystal printer error has occurred. Invalid printer specified. picklist v2 123456(abc123).rpt
- Guide to using ADM with FactoryMasterHow to use ADM
- Error - 'String or binary data would be truncated'I cannot upgrade FactoryMaster due to the following error:- Database error SERVERNAME: String or binary data would be truncated'
- Supplier Quality GraphI would like to produce a graph for quality for all the suppliers at the click of a button.
- Error - 'Could not allocate space for object dbo.AuditDetail in database because the PRIMARY file group is full' when launching the applicationSERVERNAME: Could not allocate space for object dbo.AUditDetail. BY_Prog_ID_Date_Timf in database 'DATABASENAME' because the PRIMARY filegroup is full.
- A new Customer record is not syncing with Financials through DatahubI have a new customer who will not sync with Financials through Datahub, other customers are syncing OK without any issues.
- Error: The Document Could Not Be Opened when trying to open an attached image on a drawingThe Document Could Not Be Opened
- How to run a manual backupThe system states that the last backup occurred several months ago. How can I perform a manual backup?
- Invoices sent from Access Capture are not linking to the purchase order in FactoryMasterWhen we send Invoices from Access Capture to FactoryMaster for matching, the Invoice that is created in FactoryMaster does not link back to the Purchase Order, why is this?
- Cost of Scrap on internal Reject and job costings and work in progress costs reports calculating incorrectlyCost of scrap does not appear to be calculating correctly, compared to the job costings of the same works order. The WIP report does not show the scrap costs.
- How to set an Employee as a Leaver/delete an Employee/reinstate a LeaverHow can we set an Employee as a Leaver? How can we delete an Employee? How can we reinstate a Leaver?
- Lost option to create delivery note when allocating stockFollowing an upgrade we now are only asked if we want to Raise a Picklist with a choice of Yes or No. Why have we lost the delivery note option
- Compatibility with Microsoft AzureIs it possible to run the FactoryMaster SQL database on Microsoft Azure.
- Reverse booked stock to original works orderA product has been booked into stock by accident but is not yet complete is there a way to remove these items from stock and back to the original Works…
- Checking Stock TransactionsIf it is unclear on the stock position, how can the stock position and history be checked at the batch level?
- Add raw material to BOM and only allows same formWhen I add an alternative raw material (RM)/components to a Bill Of Materials, it will only allow me to add the RM that has the same form. For instance, if…
- Proforma charges not pulling through to invoiceWhen we add a charge to the proforma this charge does not pull through when the order is invoiced.
- Using manufacturing route revisionsI would like to use the revision control section in manufacturing routes, but it is greyed out. How do I activate and use this?
- Users with Full Access unable to see certain modules (MyDesk)I have provided a user with Full Access but they are unable to access the Production module.
- Document attachment from goods in window does not appear in quality treeI add a document from goods in for a purchase order, but it does not appear in the quality tree
- Additional Purchase Order Line ChargesIs there a way to add additional charges to Purchase Orders lines without adding to the standard cost of the product?
- Synchronisation stuck on specific customer codeI ran the customer synchronization, and the window is stuck on a specific customer code.
- How do I confirm Stocktake by locationHow do I confirm the stocktake by location?
- User needs access rights to a folder on the Remote AppI just need access rights to the Crystal Reports Folder on the Remote Desktop App
- Cannot upload Representative Code by Using Customer from transaction brokerI import the FM-CUST template, but the rep code is not updating.
- How to add detailed descriptions for scrapped parts in Data CaptureIs it possible to add detailed information about how a part was scrapped rather than using the predefined codes?
- There is a blank Customer Group line in Customer GroupsWhen we press F5 to open all customer groups there is a blank line at the top
- How to stop part notes appearing in sales order line commentsWe need to stop line comments pulling through onto our Sales Orders - how do I do this?
- Unable to access Quality Data dashboard in EvoWhen trying to access the Quality Data dashboard in Evo we get an error: Internal Server Error
- Analytics: When setting a Sort by Year filter it is sorting the years in a random orderWe have added a year sort order to our dashboard, and we expect it to sort the years in ascending order. The sort order is currently random
- Error - 'All fields shown in capitals must be included in the import'When using the CSV file, I have selected all the mandatory fields to import the parts, but the following message still generates: All fields shown in CAPITALS must be included…
- Unable to complete a task associated with a deleted orderWe have tasks that were associated with orders that have since been deleted, however the tasks still show as pending. Can we delete these or mark them as complete?
- Unable to complete a task associated with a deleted orderWe have tasks that were associated with orders that have since been deleted, however the tasks still show as pending. Can we delete these or mark them as complete?
- What is the character limit on Part Number?Can the length of configurable part number be increased beyond 12? Can we increase part number to more than 30 characters?
- Works Orders automatically moving to an On-Hold status when a Internal Reject is raisedWhen an Internal Reject is raised against a Works Order, it is automatically moved to an On-Hold status.
- Removing batch numbersIs there a way to remove batch numbers when booking goods into stock? This is a feature that we do not use and causes a lot of confusion when doing…
- Calculate deferred VATHow can we send invoices with a deferred VAT value to Sage?
- Unauthorised Purchase Order ReportHow can we print/export a Purchase Order Report for Unauthorised Purchase Orders?
- Scanner software will not upgradeAfter Factory Master upgrade the scanner software does not upgrade. Error message displayed on the scanner screen: Installation error
- Require new despatch label formatThe existing despatch label formats are not suitable. How can I add a new despatch label format for a Dynamo label printer?
- Error - 'You will not be able to return this item as there is none left in stock' when doing a supplier rejectWhen I am trying to do a supplier reject I am getting the error message: You will not be able to return this item as there is none left in…
- Not all parts are being exported from MRP into a CSV fileThe MA and BI parts that I have ‘exported’ into an excel sheet were missing certain parts, however when printed as ‘preview’ into a PDF document these parts were there.…
- Packaging weight of a part not appearing in delivery note calculated weightI have set up a part in stocked parts to use packaging but the weight of the packaging part is not pulling through to the delivery note's calculated weight field.
- How to delete Saved InvoicesWe have noticed that Saved Invoices are appearing on some reports when they are no longer required, how can we delete these invoices?
- Resources overwritten incorrectly after import from OrchestrateWe have discovered Works Orders where resources have changed names automatically . They came up as resource no longer on file on the Works Order, but on FactoryMaster they have…
- How to change the default body of a emailI am trying to change the default body of text in the email to PDF, so dear salutation is removed.
- How to use the Purchase Receipt CalendarPlease advise which date on the system will prevent POs required dates being generated on certain dates. When I book in a purchase order, the date of this order does…
- Forecast Stock screen showing Qty In for BI Part as an Assembly ComponentWhen I run Forecast Stock for a bought in part, it is showing me a quantity in for assembly components.
- The audit tables where the audit information is keptIf a stocked part record is amended, user presses Ctrl and A and generates an Audit Trail of who has created or made changes to that part. Where in the…
- The audit tables where the audit information is keptIf a stocked part record is amended, user presses Ctrl and A and generates an Audit Trail of who has created or made changes to that part. Where in the…
- How to create an ECN?We would like to create an ECN, how can we do this?
- Enable message notification for new versionHow can I get notification for new version updates
- Change data capture PC to a full installI would like to change a data capture PC to a full version of the application.
- Error - 'one or more of the lines on this invoice is the final stage and so cannot be cancelled'Press F3 to try and cancel staged payment invoice and the following error generates: one or more of the lines on this invoice is the final stage and so cannot…
- Exchange rates not synchronisingThe exchange rates that are updated in Dimensions are transferring across to Factory Master and not reflecting the same rates. I have checked the integration broker tick boxes and both…
- Unable to change required date on a sales order call offI am unable to change the required date on a sales order call off. Usually it lets me change it and then add to amendment but it is not letting…
- MRP shows assembly component decimal value for quantity in and outI run MRP stock forecast on an part and assembly component shows quantity in and out as 1.07 numerous times the past few months and I cannot see why.
- Op efficiency report from employee time reporting not showing same actual times as works order op efficiency reportOperation efficiency report is not showing the correct planned time compared to the route.
- How to carry over employee holidaysI cannot carry over holidays
- Error - 'unable to connect to reporting services server'When I try to print my SSRS reports my system will not connect to the reporting services full error message: unable to connect to reporting services server
- Error - 'Ambiguous column name Stock_Type' or 'Invalid column name 'Standard_Cost_Labour'Ambiguous column name Stock_Type Could not use view or function 'vWorksOrderHeader' because of binding errors Invalid column name 'Standard_Cost_Labour' Could not use view or function 'vStockHeader' because of binding errors
- Error - 'Ambiguous column name Stock_Type' or 'Invalid column name 'Standard_Cost_Labour'Ambiguous column name Stock_Type Could not use view or function 'vWorksOrderHeader' because of binding errors Invalid column name 'Standard_Cost_Labour' Could not use view or function 'vStockHeader' because of binding errors
- The Work List dashboard is not generating any dataWe are trying to run the Work List dashboard in Access Evo however it does not generate any data
- Email PDF missing when trying to print a order (Access Hosted Clients)I cannot generate email attachments because when I printer a purchase order, the Email PDF is missing.
- Print Route Card button greyed outWe can not print our Route Cards as the button is greyed out, why is this?
- Enable and use the 'Issue Part To Itself' moduleHow do I enable and use the 'Issue part to itself' option? I cannot add a component to itself
- Sales Invoice PDF Saves as 'XXX' Instead of the Invoice NumberI am trying to print out a PDF for my sales invoice but the name of the document is called 'SalesInvoice_XXX' and not the actual number.
- Setup email defaults but not using default contactSetup email defaults but not using default contact when emailing sales order acknowledgement
- How to complete a standard sales order importHow else can I import sales orders aside from using the transaction broker.
- Import new stock valuation on existing batches of stockIs it possible to upload new stock valuation (from an excel file) for existing batches of stock?
- The FactoryMaster window is not opening and it remains minimised in the taskbarWhen opening FactoryMaster, the application window remains minimised in the taskbar
- Part numbers are appearing in the Sales Order Call Off window when no Sales Order is selectedWe have part numbers appearing in the sales order call off window when first opening the Sales Order Maintenance window. They are appearing before we search in the Quickbar, how…
- Creating a Raw Material PartCannot create raw material from the raw material enquiry form since the upgrade.
- How to find and run the stock valuation reportI am setting up a new stock valuation and cannot find the option to run this report.
- Modify a stock code on a purchase order after it has been booked in and the invoice matchedIs it possible to modify a stock code on a purchase order after it has been booked in and an invoice matched?
- Error - 'Only SP or RM components can have associated operations' during CSV importUser is trying to import assemblies (including phantoms) using a CSV import.
- Is MFA available on FactoryMaster?Has MFA been implemented into FactoryMaster?
- How to determine calendar weeksMy Calendar week numbers are incorrect My calendar is showing it's week XX and not YY
- Stock take with raw materials that include works orders that have been allocated stock and not startedI can create a stock take with raw materials but not sure if it include works orders that have been allocated stock and the works orders that have not started.
- Favourited Menus Options are disappearing following an upgrade to version 20.17.06Following an upgrade to 20.17.06 are favorited menu options are disappearing when the system is closed and re-opened.
- Raw materials reportsIs there any way to track how much raw material we have of something and when it gets used?
- Put a Works Order On HoldThis article explains the best way to put a Works Order on hold
- How to run a sales profit reportIs there any standard report in FactoryMaster that can show the gross profit for each part number?
- How to book works orders in on the scanners to a particular locationWhen I use the Works Orders Goods In function on the scanners it does not allow me to book into a specific location, it only allows me to to book…
- Contract Purchase Order Lines disappearingWe've set up Contract Purchase Orders but the lines keep disappearing on them, can you please help?
- Amend sales order date and sub works orders dates stop updating when closing windowI amend the sales order date and the sub works orders start updating. I close the Update window thinking the dates continue to update, but they don't.
- How to run database statisticsHow can I see which tables are taking the most space on the database?
- Are we able to setup FactoryMaster to send invoices to Dimensions once only.When exporting invoices to Dimensions, is it possible to prevent the system exporting an invoice for a second time if it has already been exported?
- Digital route cardsIs it possible to print digital route cards with employees time stamps on the route card electronically
- EC Intrastat report showing stage payments for goods not dispatchedWhen I run the EC instrastat report for sales it includes invoices for stage payments where goods have not been shipped yet. It should not include these.
- How to export a .csv file showing all Stock Parts in current use?We want to export a .csv file which shows all Stock Parts that are currently being used. How can we do that?
- Menu options have disappeared following an upgradeFollowing an upgrade my Sales Order Component report is no longer in the report menu.
- ODBC connections to ExcelThere is a problem with an ODBC connection with FM. What can be done?
- Menu options have disappeared following an upgradeFollowing an upgrade my Sales Order Component report is no longer in the report menu.
- How to print a range of Pallet labels?How can we print labels for more than one Pallet?
- Error - 'the following command could not be processed EXEC pr_arCycleItems'An error was found when processing an SQL statement. [Microsoft][ODBC SQL Server Driver] login timeout expired The following command could not be processed. EXEC pr_arCycleItems 2, 'W', '2', 'W', 1,…
- Error - 'Crystal Report error has occurred the type initializer for CrystalDecisions.CrystalReports'I cannot open the Crystal Report due to the following error:- Crystal Report error has occurred: The type initializer for CrystalDecisions.CrystalReports.Engine.ReportDocument threw an exception.
- Which table or view generate some fields from price maintenanceI am trying to locate which table or view two dates are held, that appear on the Price Maintenance window (via the stock summary window). The date Fields are Last…
- Error: 'Divide by zero' when viewing a Route detailThe system throws a divide by zero error when I view a Route detail. Why is this?
- Add Crystal Reports to the Hosting Application LauncherThis article can provide you with further advice on running Crystal Reports from the Hosting Launcher to keep everything in one place.
- Adding Crystal Reports to the Hosting Application LauncherWe would like to run Crystal Reports from the Hosting Launcher which is where we currently download the RDP shortcut for FactoryMaster. We would like it to all be in…
- Configure application to auto login into Data CaptureLooking at putting Data capture on 2 other computers, our current set up auto logs in to the data capture. Is this a different install to the factory master live…
- Historic Set Works Orders still appearing on the WIP Costs ReportI have noticed that a Set Sub-Works Order is still appearing on the WIP Costs Report although it is historic.
- Historic Set Works Orders still appearing on the WIP Costs ReportI have noticed that a Set Sub-Works Order is still appearing on the WIP Costs Report although it is historic.
- How to create a stock locationUser cannot add a stock location
- Unable to allocate stock due to an existing picklist on the call offI am trying to allocate stock to a call off, however i can not as it believes that a picklist exists for the call off.
- Unable to click the red 'X' to close windowsI am unable to click the red 'X' to close open windows within FactoryMaster
- Change a sales order to historicI have a pending Sales Order that I need to make historic - how do I do this?
- Trace demand from MRPWhen I run the MRP, the purchase orders are not requesting a date in time for the works orders. I cannot see where the demand quantity has been generated from.
- Restricting a users access to the Play systemI need to restrict a users access to the Play system, how can i do this?
- Coming to an agreement on Production PermitsI need to provide a customer with a production permit - does FactoryMaster populate agreements?
- Add a default delivery charge on Supplier AccountUser would like to know if there is a way of adding a set carriage charge for each order from the particular supplier. So when they create a new order…
- Change the Type on a Country CodeWe have countries not in the EU such as the UK appearing on the EC Intrastat report, why is this?
- Setting up Transaction Broker PrintersHow can I setup Transaction Broker Printers to print stock labels sent from the scanner?
- Supplier Delivery Performance report not accurateThe FM Supplier Delivery report is report one hundred percent On-Time but when set to 0 Days late, this report shouldn't be 100%.
- How to request Super UserI need to update our Super Users, how can we do this?
- Error - The Code entered is not valid when changing analysis codesCannot amend Credit Limit from Analysis tab of Customer Maintenance.
- Work in progress reportHow do I produce a Work in Progress Report?
- Linking a works order for an assembly component to the top level partWhen we have a bespoke order for a part that requires a change to the assembly we create a manual works order to act as the child works order for…
- How to change the default Sales Price ListI have a new Sales Price List, how can I set it as default?
- SFDC terminal keeps timing outThe issue is our SFDC terminal keeps logging out of the server overnight / over weekends and displays an error message saying it's been disconnected from the server due to…
- How to amend Error Quantity column when using auto issueTrying to change the quantity of Raw Materials (RM) to issue on an historic works order as it was vastly over allocating the RM quantities.
- How to change a time bookingHow to change a time booking.
- Error - 'Access violation at address 004B4001 ...' when trying to run copy live to play.Full error message when trying to run copy live to play: Access violation at address 004B4001 in module SQLUtils.exe. Read of address 00000000
- Divide by zero error when updating Job CostingWhen my job costing updates we receive a divide by zero error intermittently
- Error: 'Work list: Oops! Something went wrong'I launch the Work List but it is not pulling through any information. Work list: Oops! Something went wrong' Please refresh the page and try again
- How to change the quantity on a works orderHow can the quantity on a works order be changed?
- Timesheets not displaying labour timeOne of my employees Timesheets is not displaying any labour time despite working on a Works Order.
- £0.00 in the Cost Material field for Stock ValuationWhen booking in a works order i have £0.00 in the Cost Material section for Stock Valuation, why is this?
- Unable to open PDF document after saving the fileI am trying to open my PDFs within the attached folder in my Delivery Note however it does not do anything. Our IT have checked the permissions of the user…
- How to check number of users on licenceI cannot find the area where you can check the number of user licence allocations.
- Can the number of digits be increased in a certain part of the system?This article can advise you on whether it is possible to increase digits for Sub Batch in Stock Part Maintenance.
- Cancelling a Purchase InvoiceHow do I cancel a Purchase Invoice?
- Standard Cost BI costs going into Other sectionFor BI parts the standard cost has now gone into the "Other" section rather than the "Bought In" part
- How to automate a waste percentage increase to a works order quantityWhen I launch a works order (WO), I generally scrap 3%, is there a way of automating a 3% increase to a WO qty?
- How to display job costings for works ordersJob costings for works orders on FM. Track cost on multiple parents and child works orders.
- Stuck during launching of applicationStuck on launching when I try to open the application.
- Unable to 'Other Issue' stock out of the systemWhen trying to 'Other Issue' stock out of the system the screen flashes and returns back to the Stock Batch screen with the quantity still in stock.
- How to specify unpaid breaksHow can we setup unpaid breaks in the system?
- Manual payment terms not importing from DimensionsWe are having issues with the customer account manual terms coming from Dimensions into FactoryMaster. Payment 0 days from invoice date is imported instead of manual payment terms.
- Delivery charge greyed out when raising a Purchase OrderWhen I am raising my purchase orders through MRP or through auto generate Purchase Orders it is not allowing me to add a delivery charge
- How to set a route to multiple partsHow can I create routes that can be used on multiple parts?
- Job Costings Transaction Export missing from Cost & Sales report menuFactory Master used to have a Job Costings Transaction Export where you can export job costings for multiple works orders at the same time.
- How to view Call Off Amendment NotesI have made an note on a call off amendment but i can no longer find it, where can i see these notes?
- Customer account statusesWhat options do I have regarding customer account status? How do I put a customer on hold to stop deliveries being sent?
- Deleting sales orders in bulkIs it possible to delete sales orders, invoices and delivery notes in bulk?
- Blank line in Delivery Note MaintenanceThis article can provide you with the advice you need if you have a blank line at the top of the Delivery Note Maintenance screen.
- Scrapping through data capture reducing works order quantityWhen one of my workers records scrap on data capture, the works order quantity decreases. For example if I have a works order for 100 pieces and 3 are logged…
- Sub-Contracting a BI Part for MachiningI have bought in parts that I need to be sent out for machining, how can I do this via sub contract on FactoryMaster?
- A Stage Payment Call Off that has been deleted from the Sales Order is still appearing in the Call Offs windowI have deleted a Call Off from a Sales Order. It no longer displays when I F5 into the order line however it does appear against the Call Off preview…
- When a user clocks onto a job, they are not being logged off until their shift endsUsers are clocking off of jobs but are not being clocked off on the timesheet until the end of their shifts.
- Error - 'cannot insert duplicate key row in object 'dbo.MRPASSEMBLY' with unique index By_Parent' or 'cannot insert duplicate key row in object 'dbo.MRPASSEMBLY' with unique index By_Parent'I cannot run MRP due to the following error: SQLSERVER\FMAST: cannot insert duplicate key row in object 'dbo.MRPASSEMBLY' with unique index By_Parent. the duplicate key value is 9124, 9101-031(04)
- Set a Purchase Order Message for a Specific SupplierOption to raise flag for certain suppliers. Flag for purchase order for a certain supplier.
- Access to the quality tree optionThis article will tell you what to do when you do not seem to have the quality tree option
- How to select contacts to receive an email?We can no longer double click contacts to receive an email, how do we now do this?
- Ways to deal with multiple drawings of parts on one drawingWe are looking for advice on easy ways to deal in Factory Master when there are different issue numbers between the drawing and the part. Can use one issue number…
- Contract Review template is pulling through with missing linesWhen raising a Quote, the Contract Review is not pulling through in full and there multiple missing lines. This issue is intermittent and does not always occur.
- How to create one sales invoice from multiple delivery notesThere has been two delivery notes raised under one sales order. When trying to create an invoice, we would like to only create one invoice covering the whole sales order…
- Wrong required date in sales orderI created a sales order that's got an incorrect date required. 0024 is entered rather than the year 2024. The problem is one one of the products has already been…
- Release Note numbers are out of sync with Delivery Note numbersWe have set up the auto-numbers for Delivery Notes and Release Notes so that they are on the same number. They have become out of sync and now the Release…
- Add to the number of scanner usersThis article can advise you further in order to increase the number of scanner users on your licence
- Contacting credit control at the Access GroupThis article provides you with information, should you need to contact Credit Control here at the Access Group.
- Lose Orchestrate connection setting after running copy live to playI update to a new version and the finalise update fails as these settings are not in place. You have to then go in and reconnect to the Orch Play…
- Authorised Hours Report not calculating payable hours correctlyThe employee payable/actual hours are not calculating correctly (14.18 till 22.00 total with payables 9 hours). Please check the report
- Unable to amend Contact Address CodeWhen we try and update a customer contact's Address Code the system does not save the new record and reverts back to what it was previously, why is this happening?
- HTML Documents not loading from Main Menu screensThe reports can still be run via a reports menu I've created and I can see the text at the bottom which allows the reports to be updated but the…
- Not Found appearing next to Net Price for 1.0 within Purchase PricesWe have unticked Use the smallest quantity break for smaller quantities and now we see Not Found in the Net Price column, why is this?
- Raise Purchase Orders from Sales OrderWe would like to raise a Purchase Order from the demand on a Sales Order.
- Can Data Capture display a clocking off message for non-staff members?Is there an option to display a clocking off message for non-staff members? Currently Staff Members receive this message and we would like to know why it is not the…
- How to change VAT code from a sales orderI cannot change the VAT code from 0 to 1 in a sales order
- Sales invoice quantity doubles when reprintingI reprint sales invoices (charges in sterling) and the quantity doubles, on the invoice line.
- Can the items awaiting invoice report be backdated?I can’t seem to find a way to back date the items awaiting invoice report to see what was actually outstanding at a specific moment in time.
- How to select contacts to receive an email?We can no longer double click contacts to receive an email, how do we now do this?
- Error - 'cannot insert duplicate key row in object 'dbo.MRPASSEMBLY' with unique index By_Parent' or 'cannot insert duplicate key row in object 'dbo.MRPASSEMBLY' with unique index By_Parent'Error was found when processing SQL statement. SQLSERVER\FMAST: cannot insert duplicate key row in object 'dbo.MRPSTOCKDETAIL' with unique index By_Stock_Type. the duplicate key value is (1,MA,Q221 , , ,0,0,0,0). The…
- A Stage Payment Call Off that has been deleted from the Sales Order is still appearing in the Call Offs windowI have deleted a Call Off from a Sales Order. It no longer displays when I F5 into the order line however it does appear against the Call Off preview…
- Scrapping through data capture reducing works order quantityWhen one of my workers records scrap on data capture, the works order quantity decreases. For example if I have a works order for 100 pieces and 3 are logged…
- Locate Stock Label Crystal ReportThis article can provide you with the steps to locate the Stock Label Crystal Report