In certain situations, companies may want to prevent sales orders being raised or going through. In situations like this statuses can be set to control customer sales. To do this:
Click on Sales then click Customer Maintenance.
Search the Quickbar for a customer then press CTRL + M to put in modify mode.
Select the drop down menu for Status.
Select from the following based on the situation:
Normal - No criteria or reason preventing orders to be raised by the customer.
On Hold - Select orders to put on hold (Specify Reason for status).
Stop - Sets all sales orders on hold (Specify Reason for status).
Note: If you have any integration set up with either Access products or through a 3rd-party, please check which software you have set as the Primary source for the data.