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Sales invoice is duplicating lines for a single part

When I invoice the document to PDF one of the part numbers is doubling. We have cancelled the invoice, re-checked 3 times now, but it keeps doubling on the sales invoice preview. Stock is allocating the correct amount. Issue is only affecting 1 part.

J
Written by Jes Foxall-Beckley
Updated over 3 weeks ago

The offending part has additonal associated customer parts where only one customer part can be added to the manufactued part. Please complete the following steps to prevent the duplicate lines from generating:

  1. Log into FactoryMaster and select Stock

  2. Select Stocked Parts Menu

  3. Select Stocked Part Maintenance

  4. Enter the relevant part and hit enter

  5. Press F6 to load the stock summary window

  6. Click Customer Parts (adjacent to Own Part Numbers field)

  7. Select additional customer part that is not required and press F3 to delete

  8. Click OK


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