If you have an invoice that has been exported to an accounting package, the first step will be to cancel it from the batch. You do that by following these steps:
Go to Purchase
Click on Purchase Invoice Menu
Choose Purchase Invoice History
Search for the Invoice in the Quick Bar
On the furthest right column titled 'Exported?', there will be a green number to represent the batch it was exported in. Click on the number
Press F3 on the Invoice line within the batch to delete it. A message will advise you to delete from the accounting package you exported to as well. If you do not do this you will end up with a duplicate invoice
Press Close, you will now see the green number had now changed to say 'No' under the Exported? column
Now that you have cancelled the export you can cancel the invoice. Follow these steps:
If you have not remained in Purchase Invoice History, then repeat steps 1-4 above
In the bottom left corner of the window, click on the button that says Cancel Invoice.
A warning will appear asking if you are sure you wish to cancel the invoice, press Yes
If you cannot cancel the invoice or it is showing with an export status of 'pending', please raise a new case online and reference the title of this article.
If you wish to cancel the lines on the advice note and unmatch each line, (where the purchase invoice matching has not completed), this can be actioned via the following steps:-
select purchase
purchase invoice menu
purchase invoice matching
enter the supplier code
enter the invoice number in the invoice field
click OK
click OK to the resulting window with goods total and our reference
hit enter and click cancel from each line.