Troubleshooting Error messages

Articles relating to Error messages, from troubleshooting them to what to do next

By Jes and 5 others6 authors127 articles

Cache Files In Use ErrorThis article advises you on what to do if you have recently upgraded FactoryMaster, and you are getting the 'Cache Files in use' error when attempting to log in

'Only the factory-supplied default template could be found in the folder specified'This article explains what to do if you are coming across this error: I cannot print purchase orders due to the following error: Only the factory-supplied default template could be…

Cannot find ClientLoader file error when trying to launch the applicationThis article can provide you with the advice that you need to resolve the error that you are seeing when trying to launch FactoryMaster

FactoryMaster: Error: Conversion failed when converting the char value 'X' to data type int.When trying to add a stocked part to a quote which has a Issue letter, we are receiving the following error: "Conversion failed when converting the char value 'X' to…

Error - 'An error was found when processing an SQL statement'For help after upgrading your Play system, and you find an error appears when trying to convert the data from version 11 to version 12.

Error 'The system is unable to find a value in the your data for the control flag shown above ACLOUD_CAPTURE'

Error - 'Magic xpa runtime engine has stopped working'For help if you are receiving an error when trying to raise a quote

Error - 'A broker is logged out' system status messageFor help with an error message that is occurring when logging in, and underneath job costing is up-to-date, and last recorded back up.

Error - 'A required Database Driver version was not detected'For help with an error that occurred since upgrading the Play system to the 20 series.

Error - 'Abnormal Termination: Out of memory when trying to allocate "XXX" bytes'For help with an error message occurring that kicks you out of the application

Error - 'cannot find AcroRd32.exe'For help with an error message being seen when trying to print PDF documents from the route card.

Error - 'cannot find either column dbo or the user defined language or aggregate 'dbo/RMConvGetDim or the name is ambiguous'For support help with errors anywhere in FactoryMaster

Error - 'Cannot find license file'For help when you are seeing an error when opening the application after a power cut or after installing the application on a new PC.

Error - 'Cannot Rename Live directory'For help if you are receiving an error when trying to upgrade to the latest version of FactoryMaster

Error - 'Configuring User Preferences' when trying to launch the applicationThis article can provide you with the steps you need to help resolve the error you are seeing when launching the FactoryMaster application.

Error - 'Connection to server failed. Error 403 Error' (Access Hosted Clients)For help when you cannot reset your Cloud password due to an error.

Error - 'Connection to the database has been lost'For help when the connection to the database has been lost.

Error - 'Constant file can not be read' or 'constant file cannot be opened'For help when you have an error when trying to log onto your Data Capture terminals.

Error - 'Control flags could not be read' or 'Execution Timeout Expired'For help when receiving 1 or both errors when launching the FactoryMaster application.

Error - 'Crystal Report error has occurred Report was not found'For help when an error occurs when trying to export sales invoices

Error - 'CrystalDecisions.CrystalReports.Engine.ReportDocument threw an exception'For help when you cannot generate a Crystal Report for a quote letter or sales invoice.

Error - 'FM report viewer has stopped working'For help with an error when clicking on the route card.

Error - 'Error: file name entered is not valid'For further advice, if you are seeing an error when attempting to print a sales acknowledgement.

Error - 'folder access denied. You'll need to provide administrator permission to delete this folder'For help when launching the FactoryMaster application/trying to update the live local runtime files.

Error - 'Invalid connection file (C:\Program Files (x86)\Access Uk Ltd\Access Agent\Launcher\FactoryMaster.rdp) specified'For help and advice on what to do if you cannot launch the FactoryMaster application due to an error message relating to Invalid connection file.

Error - 'Invalid input parameter values check the status values for detail'For help and advice when trying to launch Data Capture due to an invalid input parameter values error.

Error - 'Invalid User Name or You are required to enrol to use this service' (Access Hosted Clients)For help when trying to reset your password, and you are seeing an invalid username, or you are required to enroll errors.

Error - 'Licence not found' on one PC when trying to open FactoryMasterWhen I am trying to load up FactoryMaster on one PC/Client, it is giving the flashing red error message 'Licence not found'

Error - 'login failed for user 'FMAST10_PLAY_USER'For help when you cannot launch the application due to the following error: SERVER\DATABASE: login failed for user Login 'FMAST10_PLAY_USER' was not found on server 'SERVER'

Error - 'Login Attempt Failed' When Trying To Connect to RDP session (Access Hosted Clients)For help when trying to log into the RemoteApp (RDP) for FactoryMaster, but receive the following error message: 'Login Attempt Failed'

Error - 'login failed for user FMREPORTS'For help when you cannot create an ODBC connection to FMREPORTS

Error - 'Named pipes provider could not open a connection to SQL server'For help when the system is completely frozen with a named pipes provider error.

Error - 'Object Handle Is Zero' when trying to send an EmailWhen trying to send an Email to a specific customer i am receiving: 'Object Handle Is Zero'.

Error - 'Protection Dongle Error 67 - Number of Network Users Exceeded'For help when you cannot launch the application due to the following error message:- Protection Dongle Error 67 - Number of Network Users Exceeded

Error - 'Reconnecting. Initiating Remote Connection....'For help if you keep receiving the RemoteApp reconnecting error throughout the day

Error - 'retrieving and validating connection settings' is stuck when exportingThe status message retrieve validation settings becomes frozen and I have to crash out of FactoryMaster, when trying to run a sales invoice batch export into SAGE or synchronise a…

Error - 'retrieving and validating connection settings' is stuck when exportingFor help when the status message retrieve validation settings becomes frozen, and you have to crash out of FactoryMaster, when trying to run a sales invoice batch export into SAGE…

Error - 'Runtime Error (AT113:173): Invalid Float'I cannot upgrade the application due to the following error:- Runtime Error (AT113:173): Invalid Float

Error - 'Security Protection error 611'Security Protection error: 611 Extended error code: 401:4011/401:5355/350:FML-LN8M- Unknown error. Please call support.

Error - 'Security protection error 739'Trying to log in I receive this error: Security Protection Error 739 Extended Error Code: 401:4307/401:1261/350:FML-JTNV- Windows could not start the CMServer_AER Service Specific error code 1738 The protected program…

Error - 'Security Protection Error 929, 943,34 or Windows could not start the CMServer_AER ''Security Protection Error: 929 Extended Error Code: 441:10061' 'Security Protection Error: 943 Extended Error Code: 431:10060' 'Security Protection error: 34 Extended Error Code: 121:34' I cannot start the CMServer_AER service.

Error - 'SERVERNAME: the transaction log for database FMAST12 is full due to LOG_BACKUP'I cannot log into the application due to the following error:- SERVERNAME: the transaction log for database FMAST12 is full due to LOG_BACKUP

Error - 'stock take is not suitable for this transaction type' when trying to import FM-STAKEI am trying to import FM-STAKE CSV file using transactional broker but the parts display the following error:- stock take is not suitable for this transaction type

Error - 'TCP provider: A connection attempt failed because the connected party did not properly respond...'Intermittent error whilst I am using the system:- TCP provider: A connection attempt failed because the connected party did not properly respond after a period of time or established connection…

Error - 'TCP Provider: An existing connection was forcibly closed by the remote host'When trying to log in to FactoryMaster, I receive an error message stating that: TCP Provider: An existing connection was forcibly closed by the remote host

Error - 'The characters asterisk and question mark cannot be used in this field'When trying to edit an address from customer maintenance the following error displays:- The characters '*' and '?' cannot be used in this field

Error - 'The database conversion process has failed'Error on Upgrade: The database conversion process has failed. The system will not be able to function until the issue has been resolved or the system has been restored from…

Error - 'The file is compressed but does not reside in a read-only database or filegroup. The file must be decompressed'I receive the following error message when trying to copy live to play: The file "C:\SQL Server\MSSQL13.FACTORYMASTER\MSSQL\Data\FMAST12_A_PLAY.mdf" is compressed but does not reside in a read-only database or filegroup. The…

Error - 'The login details entered are not valid'I have set up a new starter with a Windows Login and FactoryMaster account, however when I try to log in as them, I receive this error message: The login…

Error - 'The maximum number of restricted users are already logged in'I cannot log into the application due to the following error message: The maximum number of restricted users are already logged in! Maximum Users: 0

Error - 'The record you have entered is a duplicate of another and cannot be saved'The price maintenance window has multiple supplier names and when I try to add a batch size or gross price, the above error generates.

Error - 'The remote resource cannot be reached. Check your connection' (Access Hosted Clients)I cannot connect to the application due to the remote connection error:- The remote resource cannot be reached. Check your connection and try again or ask your network administrator for…

Error - 'The server isn't responding' (Access Hosted Clients)Nobody can connect to FactoryMaster due to the following error message:- The server isn't responding. We'll wait a little longer for the server to respond before automatically starting a new…

Error - 'The server was not found or was not accessible verify that the instance name is correct error 26'Full error message when trying to connect to FactoryMaster database using sa credentials (see below): Environments: FactoryMaster, SQL server

Error - 'The SMTP server requires a secure connection or the client was not authenticated'My sales invoices emailed from FM are being bounced back with the following error:- 1. Connection time out. or 2. The email could not be sent See also below error…

Error - 'The system was unable to synchronise the customer record - Country Code 'xx' is invalid'I am trying to synchronise one of my customer accounts to Dimensions however i keep receiving this error message The system was unable to synchronise the customer record - Country…

Error - 'This computer can't connect to the remote computer' (Access Hosted Clients)I cannot launch the application from the shortcut, due to the following error:- 'This computer can't connect to the remote computer. Try connecting again. If the problem persists, contact the…

Error - 'This operation has been cancelled due to restrictions in effect on this computer...' (Access Hosted Clients)When I try to access the 'How To' documents, I get an error message saying 'This operation has been cancelled due to restrictions in effect on this computer. Please contact…

Error - 'Unexpected error client found response content type of'I cannot print delivery notes. The error message is: AFM SSRS Viewer Unexpected error: client found response content type of '', but expected 'text//xml'. The request failed with a empty…

Error - 'User does not have sufficient access rights to integration facility' when exporting to SAGEWhen attempting to export sales invoice batch to SAGE, the following error generates: User does not have sufficient access rights to integration facility Another error message: user has opted out…

Error - 'User module not found/listed' when receipting purchase orderCannot book in receipt any purchase order due to the following error that generates on the bottom left hand corner of the window: User module not found/listed Only affects users…

Error - 'version number is not a valid floating point value'When loading up the application, I keep getting the error message that says 'version number' is not a valid floating point value

Error - 'Waiting for locked row data source'I receive the following error message when trying to log into the application: Waiting for locked row, data source: WHO Waiting for locked row, data source: ROUTEQUE

Error - 'You do not have a FMAST instance of SQL server installed'I cannot install the application on a new PC, due to the following error: You do not have a FMAST instance of SQL server installed.

Error - 'You have exceeded your licence count, the engine will terminate'The following error message generates, even when nobody is logged in:- You have exceeded your licence count, the engine will terminate: MGCSRT : 4 consumed 3 allowed

Error - 'Your computer can't connect to the remote computer because your computer or device did not pass the Network Access Protection requirements set by your network administrator' (Access Hosted Clients)Error: Your computer can't connect to the remote computer because your computer or device did not pass the network access protection requirements set by your network administrator

Error - 'Your current version cannot be upgraded to this version please install an earlier version'I cannot upgrade the application due to the following error: Your current version cannot be upgraded to this version, please install an earlier version and upgrade the files then re-install…

Error - Database has incorrect collation sequenceWe have upgraded FactoryMaster and are now receiving database errors, and we received the titled error message during the upgrade.

Error - Unable to write to c:\users\username\AppData\Roamin\FMclient.FMAST12Live.iniI am installing FactoryMaster on a new laptop and i am receiving the following error message when trying to launch the application: Unable to write to c:\users\username\AppData\Roamin\FMclient.FMAST12Live.ini

Error -'There was a problem connecting to the remote resource. Ask your network administrator for help'Full error message when trying to connect to hosted remote access of the application:- There was a problem connecting to the remote resource. Ask your network administrator for help

Error 926 when logging into FactoryMasterSecurity Protection Error 926 when attempting to log in to FactoryMaster

Error: "Client found response content type of '' but expected 'text/xml'" when trying to run an SSRS reportWhen we try to open an SSRS report we are receiving the following: "Client found response content type of '' but expected 'text/xml'"

Error: "Unexpected Error" when trying to export a report to a CSV fileWhen exporting a report to a CSV file we are receiving "Unexpected Error", why is this?

Error: 'a table in this document has become corrupted'When I try to print a route card for a specific works orders, the following error generates: A table in this document has become corrupted Environment FactoryMaster, Microsoft Word

Error: 'Access Denied' when selecting any menu optionAfter upgrading FactoryMaster, I can no longer load any menu options with the product.

Error: 'Authentication failed because the remote party closed the transport stream'When trying to send emails using Outlook we are receiving the following error: 'Authentication failed because the remote party closed the transport stream'

Error: 'Communication Link Failure'The below error message flags up intermittently 'Communication Link Failure'

Error: 'Could not find server in sys.servers. Verify that the correct server was specified'I cannot launch the application due to the following error message:

Error: 'Database Connection Error: 01000 Microsoft ODBC SQL Server Driver TCP/IP Sockets ConnectionRead' (Access Hosted Clients)I lose connection to the FactoryMaster database whilst adding a table to the Crystal Reports. The error is: Database Connection Error: '01000:[Microsoft][ODBC SQL Server Driver][TCP/IP Sockets] ConnectionRead (recv()). [Database vendor…

Error: 'Database cannot be opened due to inaccessible files or insufficient memory or disk space'I cannot import data due to the following error: 'Database (DATABASE NAME) cannot be opened due to inaccessible files or insufficient memory or disks space. See the SQL server error…

Error: 'Error Locating Server/Instance Specified'We have ran upgrades for Windows and FactoryMaster and we are now unable to connect when the firewall is running. We are receiving the following error: 'Error Locating Server/Instance Specified'

Error: 'FactoryMaster could not find a system user associated with the current domain user'I cannot connect to FactoryMaster due to the following error message: FactoryMaster could not find a system user associated with the current domain user

Error: 'Folder does not exist at FMCloudLauncher.Loader.loadStaticSettings'I cannot launch the application due to the following error message: FactoryMaster could not be launched due to the following error: Folder \\UKPRMDFILE01\FACCTXAPPTenant$\APP0011701\FM\Live\ does not exist

Error: 'Insufficient SQL rights for MyDesk'I cannot launch the application due to the following error:- Insufficient SQL rights for MyDesk

Error: 'IOException: Authentication failed because the remote party has closed the transport stream.'We get the error IOException: Authentication failed because the remote party has closed the transport stream. when emailing from FactoryMaster.

Error: 'Login details for 'User' login were not found in the key file'When trying to log into FactoryMaster we are receiving this error message: Login details for 'User' login were not found in the key file SERVER: login failed for user

Error: 'Page header/footer are longer than page length'When I am trying to print the Sales Order Book Report, I am receiving the following error:- Page header/footer are longer than page length The error appears in the bottom…

Error: 'Picture printing is not available without the desktop experience feature'We get an error message when trying to print from FactoryMaster: Picture printing is not available without the Desktop Experience Feature.

Error: 'Quick Access' cannot be used here as there is a transaction open which could cause problems with your data'When trying to add components onto a Works Order we received the following error message: ''Quick Access' cannot be used here as there is a transaction open which could cause…

Error: 'SQL server does not exist or access denied. SQL state: 08001 Native error: 17 database vendor code 17' (Access Hosted Clients)Failed to open connection Details: ADO error code: 0x80004005 Source: Microsoft OLE DB provider for SQL server Description: [DBNETLIB] ConnectionOpen (Connect()). SQL server does not exist or access denied. SQL…

Error: 'TCP Provider: An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full'When I come into the office in the morning sometimes FactoryMaster will have the following error: TCP Provider: An operation on a socket could not be performed because the system…

Error: 'Test connection failed: "'' ' after upgrading SAGEI have upgraded SAGE and when I try to press 'Test Connection', I receive this error: Test connection failed:" ' '

Error: 'The Crystal software could not be found'I have upgraded FactoryMaster to version 20.15, when I try to run a Crystal Report I receive the following error: 'The Crystal software could not be found'

Error: 'The index By_Supplier_Inv_Ref is dependent on column Invoice_Ref'I am trying to upgrade the Live system but am receiving the following error: The index 'By_Supplier_Inv_Ref' is dependent on column 'Invoice_Ref'

Error: 'There is an error in XML document (x, x)' when trying to print a SSRS reportWhen we try and print a SSRS report for our Route Card, we are receiving the following error 'There is an error in XML document (x, x)'.

Error: 'This action can't be completed because the file is open in another program. Close the file and try again'I cannot open the application due to the following error message: This action can't be completed because the file is open in another program. Close the file and try again.…

Error: C:\magic xpa 2.5\license.dat'' is invalid (internal error 28)When loading FactoryMaster i am receiving this error message C:\magic xpa 2.5\license.dat'' is invalid (internal error 28".

Error: ClientLoader has stopped workingWhen trying to open FactoryMaster I am receiving ClientLoader has stopped working

Error: Crystal print error has occurred: "The handle is invalid"When trying to print Works Orders I am receiving this error on one PC only: Crystal print error has occurred: "The handle is invalid"

Error: FactoryMaster could not be opened due to the following error: Program requires parameters (MyDesk)When trying to open another session of FactoryMaster whilst one is running I am receiving the following error: FactoryMaster could not be opened due to the following error: Program requires…

Error: Login Failed For User 'NULL'When trying to login to FactoryMaster I am receiving the following error: Login Failed For User '<NULL>'

Error: MyDesk failed to launch your applicationWhen trying to log in to the MyDesk version of FactoryMaster all customers receive the following error: MyDesk failed to launch your application

Error: Protection Dongle Error – Number 36When logging into FactoryMaster we are receiving the following error: "Protection Dongle Error – Number 36"

Error: Receiving 'The country code entered is not valid' within Customer Maintenance after upgrading to 20.24.01After upgrading to 20.24.01, we are unable to go through any of our customer records within Customer Maintenance as we receive the following error: 'The country code entered in not…

Error: Security Protection Error: 641When trying to log into FactoryMaster we are receiving the following error: 'Security Protection Error: 641'

Error: The Instruction at 'xxxx' referenced memory at 'xxxx'. The memory could not be readRandomly multiple times throughout the day we are receiving error: The Instruction at 'xxxx' referenced memory at 'xxxx'. The memory could not be read

FactoryMaster: Error - 'Windows can't open this type of file (.dxf)' (Access Hosted Clients)I cannot view .dxf files due to the following error:- Windows can't open this type of file (.dxf) Try an app on this PC

Error - 'SERVERNAME: Internal Error: An expression services limit has been reached'I cannot update the job costings due to the following error message: SERVERNAME: Internal Error: An expression services limit has been reached. Please look for potentially complex expressions in your…

FactoryMaster: Error - 'The SQL server product key is not valid'I cannot use the application due to the following error:- The SQL server product key is not valid. To proceed, re-enter the product key values from the certificate of authenticity…

FactoryMaster: Error - 'The tool colour entered is not valid'When creating a new tool, the system does not allow us to assign a Tool Colour, as it states that The tool colour entered is not valid. However, we can…

FactoryMaster: Error - PCNaWhen logging into FactoryMaster I am receiving the error message: PCNa

FactoryMaster: Error: 'The new part could not be created due to the following reason: Illegal characters in part number'When trying to create a new Stock Part, the following error pops up: The new part could not be created due to the following reason: Illegal characters in part number

Error: 'There is a problem with this Windows Installer Package. A DLL required for this installation to complete could not be run'I cannot install the OLED SQL driver due to the following error: There is a problem with this Windows Installer Package. A DLL required for this installation to complete could…

Error - ' '' is not a valid integer value'For help if you are getting an error whilst running copy live to play or after a new server has been installed.

Error: 'Error Deleting Local Cache' when trying to open FactoryMasterWhen trying to install FactoryMaster on a new PC or after upgrading FactoryMaster, I am receiving the following error: 'Error Deleting Local Cache'

Error: 'An unknown error occurred whilst testing the connection. Could not open connection to the data database' when connecting to Data EngineThis article provides you with the appropriate steps to help resolve the error message you are seeing when trying to connect to the Data Engine on your on premise server.

MXPA Runtime ErrorsWhen using FactoryMaster I have seen MGXPA Runtime Errors pop up intermittently.

Server certificate message when logging in (Access Hosted clients)When logging into Factory Mater, we get a message saying 'the identity of the remote computer cannot be verified. Do you want to connect anyway?' Why is this happening and…

The system cannot connect to the database using any known credentials errorAll users are receiving 'The system cannot connect to the database using any known credentials. In order to continue please configure the database connection settings' when trying to log into…

Violation of PRIMARY KEY constraint 'SL_TRN_TEMP_PK' errorGetting Violation of PRIMARY KEY constraint 'SL_TRN_TEMP_PK'. Cannot insert duplicate key in object 'dbo.SL_TRN_TEMP'. The duplicate key is (8821,1) when exporting invoices to Dimensions from FactoryMaster FactoryMaster - Dimension integration.

Whilst upgrading application Error - control item JC_LEGACY_TRANSACTIONSCannot continue to upgrade Factory Master due to the following error message: 'control item JC_LEGACY_TRANSACTIONS The system is unable to find a value in your data for the control flag…

Error - 'division by zero details errorKind' when running custom WIP crystal reportFor help if you cannot load the Custom WIP report from the Crystal Report Viewer.

Error - 'oIPI' when trying to upgrade application on play systemCannot upgrade FactoryMaster due to error: oIPI.

Transaction Broker Error - 'Default layout has not been selected'When trying to print a document via Transaction Broker, I receive an error message saying that 'Default layout has not been selected'

Error - 'Your computer can't connect to the remote computer because an error occurred'Full error message when trying to launch application from the Cloud account: Your computer can't connect to the remote computer because an error occurred on the remote computer that you…