Overview
You may be seeing this error, similar to the one below:
The database conversion process has failed.
The system will not be able to function until the issue has been resolved or the system has been restored from a backup.
Please contact support.
The system will now exit.
This will need further investigation from support.
Need further help?
Please contact support, and where possible, provide the following information to help us get to a resolution as quickly as possible:
Screenshot of the error.
Upgrade log, which is written during the upgrade to help diagnose these types of issues.
🤓Tip: The log files are in the server root directory:- C:\FactoryMaster\FMASTXX\Customer\SQLUtilsLogs