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Error - 'Licence not found' on one PC when trying to open FactoryMaster

When I am trying to load up FactoryMaster on one PC/Client, it is giving the flashing red error message 'Licence not found'

Written by Jes
Updated over 3 weeks ago

Overview

This happens when FactoryMaster is looking in the wrong location to start the program. This is an issue that usually occurs after doing an upgrade. The solution is to clear the temp location on the PC and then to run ClientSetup.

What to do next

If you are not sure how to clear the temp location and then run ClientSetup, please follow the steps below:

  1. Open File Explorer

  2. Type in '%temp%'

  3. Delete the folder 'FMAST10.FMClient'. (You can also delete the other items in this folder but it is not necessary to fix this issue. Note: If you do delete the entire contents, skip any files windows does not wish to delete)

  4. Now run ClientSetup, if you do not know how to run this, then please find instructions 'here'.

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