FactoryMaster

If you are receiving the following error throughout the day:-

<b>Connecting to Customer.acccessacloud.com</b>

Please liaise with your own IT team in the first instance.

If they have confirmed that there are no network issues on site, then this article can provide you with further advice on what to do if you are affected.

___________________________________________________________

If they find no network issues onsite, please contact support, referencing the title of this article, and confirm that IT have looked into this.

For help if you keep receiving the RemoteApp reconnecting error throughout the day

Error - 'Reconnecting. Initiating Remote Connection....'

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Error - 'Reconnecting. Initiating Remote Connection....'

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