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Error - 'Crystal Report error has occurred Report was not found'

I cannot export sales invoices due to the following error message: Crystal Report error has occurred: Report 'filepath ending with file .rpt' was not found

J
Written by Jes Foxall-Beckley
Updated over a month ago

After copying the Crystal Report (.rpt) file from the old server to the new server, please complete the following steps:-

  1. Right-click the customised menu option to launch the Crystal report and select Edit Menu Option

  2. enter the correct file path in the Report Location field

  3. Enter the file path omitting the crystal report filename into the Folder location

  4. Enter the Crystal Report file name in the File Name field.

  5. Click Ok.

You may have to change the file path via a different method if they are using a unique ERP system e.g. Xero:

  1. Select options

  2. System maintenance

  3. System settings

  4. General system settings

  5. Accounting package details

  6. Select User Defined

  7. Click Options

  8. Click Sales Export Files chevron button

  9. Click into Report Path and press F5

  10. enter new file path and click Open

  11. Click OK

The Crystal Report may not open as the file path was putting '??0' at the end of it on some PC's. This was being caused due to the offending PC's using the wrong Unicode as the ?? were replacing the Pilcrow symbol. The difference on the affected PC's was an option in their region settings that was a beta tick box which reads 'Beta: Use Unicode UTF-8 for worldwide language support' - unticking this resolved the issue.

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