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Error - 'User does not have sufficient access rights to integration facility' when exporting to SAGE

When attempting to export sales invoice batch to SAGE, the following error generates: User does not have sufficient access rights to integration facility Another error message: user has opted out of integration facility

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Written by Jes Foxall-Beckley
Updated over 2 weeks ago

lease set a user or user group with a specific permission by completing the following steps:

  1. Log into FactoryMaster as full admin user

  2. Select Options

  3. Select User Access

  4. Select relevant user and press F5

  5. Click View Access from edit user window

  6. From the list of permissions from the All tab, tick Access for permission: Accounts Data Sync

  7. Click OK

To obtain the file path for the company folder from SAGE, select the following:

  1. Select Help

  2. Select About

  3. Click Data Directory and copy the file path

Go back into FactoryMaster and complete the final steps:

  1. Select Sales

  2. Select Sales Invoice Menu

  3. Select Export Sales Invoices to Sage

  4. Select Export History

  5. Select relevant batch No and click Export

  6. Click Connection Settings

  7. Paste data directory file path into the Company Folder field

  8. Enter the login credentials and click Test Connection

  9. Click OK and export batch will complete as a direct integration with Sage.

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