Please raise a new case online referencing the title of this article and a member of our support team will be able to help you further.
Internal Solution:
Insert the relevant cloud account to the associated user account, from the USERS table in the FactoryMaster database:
UPDATE USERS Set AD_LOGIN = 'cloud\cloud account name' Where User_Logon = 'relevant username'
Reprovision the relevant user account from Members of Workspace. Change Member role for relevant user and change back to the original role. Ask the specific user to clear the web cache from there web browser and they will be able to launch FactoryMaster.
If the issue contines to occur, the log files have enlarged on the SQL server and taken all the disk space. The log files need shrinking from SQL management studio. If it is taking too long to shrink, raise a ticket with the hosting team to increase the disk space capacity size on the Logs network drive.