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'Only the factory-supplied default template could be found in the folder specified'

This article explains what to do if you are coming across this error: I cannot print purchase orders due to the following error: Only the factory-supplied default template could be found in the folder specified. And what to do to resolve it.

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Written by Tyler Martin
Updated this week

Overview

If you cannot print purchase orders and are seeing an error similar to below:

This article will provide you with the steps you need to resolve this:

What to do next?

Reinstate missing .rff file or copy the default.rtf file from the following location: \\servername\FMAST12\customer\live\templates\purchase
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You can reach this location from the front end of the system once the Default.rtf file has been copied (or relevant RTF file reinstated with the PO template) and check the correct RTF file is selected. To do this follow the steps below:

  1. Click Purchase then click Purchase Order Maintenance.

  2. Select the relevant purchase order and click Print.

  3. Click Next from the resulting wizard box then click Open Template Folder.

  4. Check relevant RFT is selected as default then click Refresh list.

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