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Error: 'Login details for 'User' login were not found in the key file'

When trying to log into FactoryMaster we are receiving this error message: Login details for 'User' login were not found in the key file SERVER: login failed for user

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Written by Jes Foxall-Beckley
Updated over a month ago

This error message has occurred due to an update for Sophos Anti-Virus.
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Following an update, Sophos is detecting the file FMCore.dll as a PUA and is instantly clearing it as a threat.
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Please ask you IT to update the exceptions in Sophos for the FactoryMaster folder and re-run ClientSetup.
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If you do not use Sophos Anti-Virus and are still experiencing this error message, please raise a new case online and reference the title of this article.

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