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Error -'There was a problem connecting to the remote resource. Ask your network administrator for help'

Full error message when trying to connect to hosted remote access of the application:- There was a problem connecting to the remote resource. Ask your network administrator for help

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Written by Jes Foxall-Beckley
Updated over 2 weeks ago

Environment, FactoryMaster, RDS Server, SQL Server

To close Orchestrate on the remote server successfully, you need to send a command to the server to shut the application down. This can be done within the remote session by the user:

  1. Press CTRL + ALT + END on the keyboard to bring up a blue screen

  2. On this screen, click Sign Out

  3. This will correctly end the user session in the hosted cloud environment

  4. Open and log into the Cloud session. This will provide a fresh new instance of FactoryMaster.

  5. Close the session and please wait for about 10 minutes and try again.


If the problem continues, please raise a new case online and reference the title of this article.

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