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Error: 'An unknown error occurred whilst testing the connection. Could not open connection to the data database' when connecting to Data Engine

This article provides you with the appropriate steps to help resolve the error message you are seeing when trying to connect to the Data Engine on your on premise server.

Written by Jes
Updated over 2 months ago

Overview

When trying to connect Data Engine to your on-premise server, you may be receiving the following error similar to below:

There are steps further down that could help to resolve this for you.

How to resolve the error message

If you are experiencing this error, please follow the steps outlined below:

  1. Open the Data Engine Connection Settings for the server required.

  2. Click Authentication.

  3. Enable the Trusted Certificate and save the record.

  4. Test connection; it should now test successfully.

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