Skip to main content

Error - 'Abnormal Termination: Out of memory when trying to allocate "XXX" bytes'

nce every couple of weeks I receive the following error which kicks me out of the application:- ABNORMAL TERMINATION: Out of memory, while trying to allocate 714761 bytes

J
Written by Jes Foxall-Beckley
Updated over a month ago

This error message is triggered by the size of the LiveErrorLog.log file.
​
To resolve this issue please do the following:

  1. Open File Explorer

  2. In the filepath search for '%ProgramData%

  3. Open the FMClient,FMASTxx folder

  4. Look for your LiveErrorLog file, it will look like the following: LiveErrorLog_JBLOGGS.log

  5. Delete the file

  6. When FactoryMaster is next opened, the file will be recreated

If this does not resolve the issue, check the Firewall Exceptions List has been adhered to on the SQL server.
​
The following may need adding to the global exceptions list:-

  • The SQL Server process and SQL Browser process

  • The Magic XPA and ClientLoader processes.

  • Add the MagicXPA DLL’s due to some sort of graphics related issue causing the problem and many of the loaded DLL’s are GUI-related.


If you are using a Server Cluster which moves users onto different servers depending on server traffic. When you have narrowed the issue down to specific server, please contact your third party IT, has this is a environmental issue.

Did this answer your question?