When you are in the Status message retrieve validation settings, and this becomes frozen, so the only way out is by crashing out of FactoryMaster. If this is happening when trying to run a sales invoice batch export into SAGE or when synchronising a supplier, this article can guide you through the cause of this and what to do next.

This is a local environment issue which affects remote working users only. The cause is network or Internet speed issues between the RDS server and SQL server (where the FactoryMaster database is installed).

Please liaise with your IT department to check the network connection and Internet speed.
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