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Error - 'Your computer can't connect to the remote computer because an error occurred'

Full error message when trying to launch application from the Cloud account: Your computer can't connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance

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Written by Jes Foxall-Beckley
Updated today

This a registry editor error on the Windows 7 operating system. Please complete the following steps:-

  1. Right-click your Start button and choose Run (or press the Windows key + R)

  2. In the Run window type regedit and press OK

  3. Browse to the following key: HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client

  4. Highlight/select the "Terminal Server Client" key/folder

  5. On the right hand side, right-click an empty area and choose New, DWORD (32-bit) Value

  6. Name this field: RDGClientTransport and give it a value of 1

  7. Press OK, exit the Registry Editor and try logging into the server

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