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Error: 'The Crystal software could not be found'

I have upgraded FactoryMaster to version 20.15, when I try to run a Crystal Report I receive the following error: 'The Crystal software could not be found'

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Written by Jes Foxall-Beckley
Updated over 2 weeks ago

If you are experiencing this issue after upgrading to version 20.15 please run the CRRuntime_32bit_13_0_25 file in the following location:
C:\FactoryMaster\FMASTXX\ClientSetup\CrystalReports - If you are unsure what the XX in FMASTXX is, please right click on the FactoryMaster desktop short cut and select Open File Location. Then navigate to the file path mentioned above.
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If you are a hosted customer, please raise a new support case online and reference the title of this article.

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