Overview
If you are seeing an error message similar to the one below:
The advice below will help you move towards resolving this.
What to do next
Please check with your IT department, and ask them to check the following:
Ensure that the firewall has the relevant files and ports released.
The antivirus software may need updating.
If this checks out fine, please reboot the server.
If this doesn't help, run clientsetup from the server.
Need further help?
If the above does not resolve your problem, please contact support, referencing the title of this article, and confirm the steps above have been checked, and we will investigate further.