Employee issues and queries
Articles relating to issues from training new employees to Annual leave.
Arranging training for new startersWe have new staff members and would like to arrange training for them.
Our account manager advised to contact Support to help arrange this
Booking Multiple HolidaysThis article can provide you the steps you need to book multiple people off work on a particular day such as a bank holiday
Employee is not appearing in the list of qualified employees able to use a resourceI have provided an employee with the skills required to use a certain resource. When I check the resource the employee does not appear as a user with the required…
Employee Timesheets are not recording timesWe have recently moved to the Hosting solution and have noticed that the employee clocking's recorded within SFDC are now pulling through the Employee Timesheets.
Employees are showing as absent when nothing has been logged in TeamSeerWe have an employee in FactoryMaster showing as absent with booked leave. When comparing against TeamSeer the employee in question has no time booked.
Error - 'A break time with this start time already exists on this shift'I created a shift, deleted the shift and when I try to recreate the shift with the same code and break time, the following error generates:-
A break time with…
Error - 'You do not have sufficient access to view this team'When I set up a new user for FactoryMaster to access the T&A Authorisation Screen, even though all permissions for the Employee are ticked, she receives the following error message:…
Error: 'No absences were booked'When I try and log an absence against an employee I am receiving the following error:
No absences were booked
Error: 'Please enter an absence code'We are trying to set up TeamSeer Absence Translations, when we save the record we are receiving this error message.
Please enter an absence code
Error: 'This works order is in the process of being split by user you cannot book onto this job at this time'When I attempt to clock on to a Works Order using the data capture system, the following message generates: This works order is in the process of being split by…
How to add manual timesheet entriesWe don't currently have data capture and are looking at what information can be got out of it so want to manually put in some actual (handwritten) timings against a…
How to allow employees to log on to multiple jobs in Data CaptureWe want to allow users to log on to multiple jobs in Data Capture. What setting will allow this?
How to amend the Resource Rates for a Resource?We would like to amend the Resource Rates, how can we do this?
How can I update Resource Rates in bulk?
How to create a new Incident Type for Indent Logs?I would like to create a new Incident Type, how can I do this?
How to create new holiday entitlementsI need to to add in employee holiday for next year but it is saying I need to add an entitlement first. How do I do this?
How to make a resource redundant or make it available againI want to delete a resource.
I want to reinstate a resource.
How to recalculate holiday entitlementsEmployee was marked as leaver in error. When this was undone - Holiday balance was incorrect.
Entitled to correct, but Holiday booked is incorrect.
How to set up a new EmployeeI need to create a new employee, how can I do this?
One of my employees is marked as a Staff Member and is unable to log onto the SFDC,…
Manually change clocking timesHow to manually record clock in and clock out times.
Overall elapsed time not generating for Op Time within time bookingsThe elapsed time calculation in the Unattended running functionality is not taking account of multi-day running (within Employee Timesheets), but is calculating the elapsed time as though the on and…
Printing Employee BarcodesI need to print our employee barcodes for use with the Data Capture machines, how can I do this?
Reactivate employeeCannot reinstate a employee who is on the historic list.
Restore anonymous employeeCan you restore anonymous employee?
Setting up and applying shift absence codesHow to set up absence codes?
How to apply both full and part shifts absence codes to employee timesheets?
There is a blank line in Non-Charge Categories that I am unable to remove or editThere is a blank line in Non-Charge Categories that I am unable to remove or edit, how can I delete this line?
Unable to log onto a job on Data CaptureWhen I try to log onto a job on Data Capture I am instantly logged out, why is this?
What are the different User Access Types?We would like to change the permissions/user access types - could you please let us know what options we have?