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Access Evo

Any issues relating to error messages to set up

A session of FactoryMaster is already open (Access Hosted Clients)If you are unable to access FactoryMaster due to a session already being open, this article can explain further what you can do to resolve this.
Access Evo is refreshing every 60 secondsThis article can advise you on what to do if you are finding that Access Evo is refreshing every 60 seconds and is affecting your dashboards.
Top 10 KPI Supplier Dashboards are not loadingThis article can advise what you can do if you are noticing that the Top 10 KPI dashboards for Suppliers are not generating in Access Evo
Users who share the same initials are not creating a second account if one of the names contains a lowercase character in MyDeskIf you have created a new account within Access Evo and it shares the same initial as an existing user, this article can advise you on what to do next.
Citrix is not opening when launching FactoryMaster through Access EvoThis article provides you with the steps and advice you need concerning issues with Citrix not opening when trying to launch FactoryMaster.
Data Engine does not display any dashboards within the Publish Dashboard optionThis article can advise you further on what to do if the Data Engine is not displaying any dashboards within the Public Dashboard option within Access Evo
Error: 'The version of Citrix Evo is not the most recent version. Citrix recommends installing the latest version'I cannot launch the application due to the following error message: The version of Citrix Evo is not the most recent version. Citrix recommends installing the latest version
FactoryMaster not launching in Access EvoWhen clicking FactoryMaster from the 9dots menu in workspace. FactoryMaster will open a blank page
FactoryMaster: cannot connect the database to the work listFactoryMaster links to Workspace to give us a “Weekly work-to list” by resource; I can see it when we link to the Play System (“Select Database” is an option )…
How to access FactoryMaster Files through Access Evo?How do I access FactoryMaster Files in Access Evo?
How to delete a member from EvoIf we need to delete an Evo member how do we do this
My local drives are not appearing in FactoryMaster Files (MyDesk/Evo)FactoryMaster Files is not displaying my local drives
New user is unable to see FactoryMaster in the 9-Dot menu in Access Evo (MyDesk)We have created a new user and provided them with the correct user role for FactoryMaster but they cannot see the app in the 9-Dot Menu in Access Evo.
Provisioning SFDC user accountsI have Shopfloor Data Capture within Factory Master. Should I have access to SFDC within Evo?
Repeating number covering the application (MyDesk)When launching FactoryMaster through Access Workspace there is a repeating number covering the application.
Selected resource does not remain on the work list when logging out and back into EvoI keep seeing the default resources from the work list, when logging out and back into Evo.
The dashboards are not producing any data (Access Hosted Clients)My dashboards are not showing any data or information. I expect to see the reports populated with data. I cannot access data loader to update it. I cannot connect to…
The FactoryMaster session is running however it is not visible on my monitor(s) (MyDesk)When launching FactoryMaster through Access Workspace, the application is visible along the taskbar however when clicking on the icon the app does not open onto a monitor and remains minimised.
Timeout Extension (MyDesk)Our FactoryMaster times out after x hours, saying it will close down. Can we please extend this?
Unable to amend 'Save As PDF' file location (MyDesk)When saving a file in FactoryMaster we can no longer change the save location of the PDF file.
User cannot log in - Locked user issue (MyDesk)One user cannot log in. Is there a way to log a user out? There is a locked user in the system, how can we fix that? When trying to…
Where does the OEE report on Evo pull its data from?I have the OEE report running in Evo and I just need to verify exactly where the report pulls its data from within FM.