Overview
If you are trying to open FactoryMaster through Access Evo, and Citrix is not loading, but it is downloading a .ica file, which Windows asks you to choose an application to open it with. The steps and advice found below can help you resolve this.
How to resolve the issue with Citrix not opening.
In order to resolve the issue where Citrix is not opening when launching FactoryMaster through Access Evo, please follow the steps below:
Press F12 in the web browser so it brings up dev tools.
Right-click on Refresh.
Select Empty Cache and Hard Reload.
Restart the web browser, log in to Evo and click the FactoryMaster app
Click the button to detect the application, accept the terms and notification and download button
When the ICA file is downloaded, right-click to always start and restart web browser
🤓Tip: If the issue continues to occur after step 1, you may have to clear all web cookies and cache for all time.
Need further help?
If you are still experiencing this issue, please contact FactoryMaster Support, referencing the title of this article, and confirming the steps you have already tried.