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A session of FactoryMaster is already open (Access Hosted Clients)

If you are unable to access FactoryMaster due to a session already being open, this article can explain further what you can do to resolve this.

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Written by Jes Foxall-Beckley
Updated this week

Overview

When trying to launch FactoryMaster from Access Evo you may receive the following error message similar to the one below:

This article gives you a step by step guide on what to do to resolve this.

How to launch FactoryMaster and stopping the error

If you are receiving this error when trying to launch FactoryMaster through Access Evo, please try following the steps below:

  1. Click on the 'Show Hidden Icons' button on the bottom right corner of the Windows taskbar. The Icon will look like an arrow/chevron pointing upwards.

  2. In the menu that opens, right-click on the Citrix Evo icon

  3. Click Connection Centre

  4. Click on the server name under 'Connections'

  5. Click Log Off

  6. A message will pop up asking if you are sure. Click Yes

  7. Please try to relaunch FactoryMaster through Access Evo

Need further help?

If you are still experiencing this issue, this may need further investigation; therefore, please contact support, referencing the title of this article.

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