System Performance Issues
Articles relating to System outages, or general performance problems
Authenticated to remote desktop connection but plain black window generates (Access Hosted Clients)This article describes what is causing this issue, and what to do next
FactoryMaster: Application frozen and unresponsive (Access Hosted Clients)I cannot use the application on the remote connection and it is frozen.
FactoryMaster: Missing shortcuts when logging into RDWeb (Access Hosted Clients)I only see a blank webpage after logging into the RD website with my Cloud login credentials. My colleagues experience the same symptoms.
FactoryMaster: Service Unavailable when user is trying to connect to the Hosted GatewayCannot load Factory Master from the remote app desktop.
When trying to connect to the remote app, I receive the following error: Service Unavailable. The service is temporarily unavailable. Please…
Frozen for all users onsite and not responding when launchingEverything is frozen and nobody onsite can use FactoryMaster
Hosted session times out after a couple of hoursI leave the remote session unattended for a couple of hours and FactoryMaster times out and disconnects.
Environments: FactoryMaster, MyDesk, Citrix
Missing desktop shortcuts to live and play systems and Client SetupI do not have the FactoryMaster Live and Play icons and missing Client Setup to restore them.
My application has frozen (Access Hosted Clients)My FactoryMaster application has frozen. How can I exit out?
My Keyboard Won't Type in the Login FieldI can't login to FactoryMaster as my keyboard is not allowing me to type in the login fields - how can I fix this?
RDP not connecting to data capture PC desktop and only showing blank blue screenI cannot connect the data capture PC, after double-clicking the RDP remote desktop shortcut. A blank blue screen displays.
Environment FactoryMaster, Remote Desktop Connection
Scheduled backups have stoppedMy scheduled backups have stopped - how do I get these running again?
Server crash/database corruptThe server crashed over the weekend and they have no backup
Slow loading times affecting single userI cannot load the stock forecasts window.
My FactoryMaster is loading slowly.
Stuck on black window converting files during upgradeAfter I launch the application and running the upgrade, it gets stuck on the black window and listing the different tables converting files e.g. stuck on converting file POINVMATCHADJUST
Stuck on preparing windows after logging into Cloud account (Access Hosted Clients)I log into the Remote Desktop Connection with my Cloud login credentials and the screen is stuck on preparing windows.
System taking focus over other applicationsThe graphical user interface keeps appearing when I look at other applications e.g. Outlook to check my emails.
The identity of the remote computer cannot be verifiedReceived one of these messages when logging in via Remote Desktop:
The identity of the remote computer cannot be verified. Do you want to continue anyway?
The publisher of the…
Unable to log into RDS instanceWe are unable to log into our RDS instance of FactoryMaster.
Using a VPNFactoryMaster running slow over VPN
Can I use a VPN for FactoryMaster?
VEEAM Backup is causing the system to lose connectionOur backup system, VEEAM is scheduled to run at 19:00 every night, noticed that the backup stops all services on the server when it is running and restarts them when…