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Missing desktop shortcuts to live and play systems and Client Setup

I do not have the FactoryMaster Live and Play icons and missing Client Setup to restore them.

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Written by Bogdan Branetiu
Updated over a month ago

Please check user is logged into the terminal server. If so, please complete the following steps:

  1. Launch Control Panel from Windows.

  2. Double-click Install Application On Remote Desktop Services

  3. Click Next from install program from floppy disk or CD-ROM

  4. Browse to the location C:\FactoryMaster\FMAST##\ClientSetup

  5. Select Clientsetup.exe and click Open

  6. Run Clientsetup and Factory Master Live and Play desktop shortcuts will be restored.

If user is not logged into a terminal server and experiencing this error using a new PC, they are most likely logged in as a local workgroup. Third party IT or your onsite IT department will need to add this new PC client to the domain and then ClientSetup can be run from the server file path.
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If the above does not resolve the issue, please run ClientSetup.exe from the server.

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