User Issues and queries
Articles relating to queries and issues around user accounts
How to set a user to receive system messagesI would like to send system messages to users when tasks need to be completed or stock has been received, how can I do this?
How to set a user…
I have created a new user and assigned the access to FM on the SaaS site but he is unable to see the app in EVO to download it. The search does not find it.
How do I fix this as I have several new users to connect to FMFM app not being found on Evo
Leavers showing on The Fire Roll CallThis employee cannot be flagged as 'off site' as he/she has incomplete job bookings. Please use the 'Employee Timesheets' option to enter the finish time of any pending jobs before…
New users unable to see customer codes in various parts of the systemI have created new users in FactoryMaster and they are seeing blanks in place of customer names in various parts of the system.
Environment
System clocking employees out after 12 hours or generating clocking time anomaliesThe system itself is clocking me out at certain times with no intervention from myself. When I go to log out two hours after the shift finishing time, I have…
Timeout function for inactive usersIs there a timeout function that will log the inactive users out automatically after a set period of time?
Unable to grant user access after system upgradeWe have recently upgraded our system and now I am unable to grant a user access to the System Maintenance.
User account locked (Access Hosted Clients)Account has been locked after using the wrong password.
When one of our users tries to log into our hosted gateway they receive a message that their account is locked.
User permissions for EBQWhat are the user permissions for the EBQ section of Stocked Parts Maintenance?
Error - 'cannot delete backup directory'Full error message during the upgrade:
cannot delete backup directory:
E:\FactoryMaster\FMAST10\zRollback
please delete the E:\FactoryMaster\FMAST10\zRollback folder and re-run the upgrade