The Fire Roll Call will display employees that are still clocked onto the data capture terminals but have been marked as a leaver with a question mark. This is because they have not clocked off of their last job.
To rectify the issue first you must make the employee active again:
Click on Employee
Choose Time and Attendance Menu
Go to Employee Maintenance
Tick the box at the bottom of the window labelled 'Show LEAVERS'
Highlight the person in question and press F3
Make a note of the leaver date, and untick the box
Press OK.
Once you have done the above, you can then clock them off:Click Employee
Click Data Capture
Press F5 and click the radio button for 'An EMPLOYEE Reference'
Click OK
Search for the leavers employee reference and click Select
You will receive a message stating "You did not clock out at the end of your last shift', click OK
Click Clock Off
You can now go back to the employee and reinstate the leaver by doing the opposite of steps 1-7
Note:- The Fire Roll Call only displays employees that are logged on site using the Data Capture machine. The employees that are causing the discrepancy will need to be clocked off of the Data Capture terminals.
If the above steps do not resolve the issue, Please raise a new case online and reference the title of this article.