The Hosted Logon Self-service Portal has a function to enable an account to be unlocked.
Please access this link and select the Unlock Account option on the right side of the screen.
If that does not resolve it for you, then please raise a new case online referencing the title of this article and please include details of the user affected.
User account locked (Access Hosted Clients)
Account has been locked after using the wrong password. When one of our users tries to log into our hosted gateway they receive a message that their account is locked.
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Written by Jes Foxall-Beckley
Updated over 2 weeks ago