Invoicing issues
Articles relating to Invoice issues and troubleshooting
Cannot change the address in the footer of the sales pro-forma invoiceThis article can provide you with steps to change the address in the footer of the Sales Pro-Forma Invoice.
Entered wrong date in cleardown invoice matching routine and not sure if too much data has been deletedI am not sure if the wrong data has been deleted, after entering the wrong date in a clear down routine. Do I need to action a database restore?
GUI page footer does not display on sales invoices using bespoke templatesI cannot see the bank details from the GUI page footer appear at the bottom of the sales invoice.
FactoryMaster: Proforma invoice generates a goods value twice that of the value listed on the printed sheetWhen I print a proforma (using the inbuilt default document template), the VAT analysis section in the footer of the PDF copy will display a goods value twice that of…
FactoryMaster: Reverse an unprinted invoice to un-invoiced deliveriesIs it possible to reverse the unprinted invoice back to the delivery note awaiting invoicing section so it won't be allocated for printing anymore?
FactoryMaster: Sales Invoice Export Batch Number No Longer ExistsWe have noticed that several invoices have not exported to Financials. When checking the export batches, the batch is missing.
FactoryMaster: Sales invoice quantity doubles when reprintingI reprint sales invoices (charges in sterling) and the quantity doubles, on the invoice line.
FactoryMaster: Use same delivery note to re-invoiceI need to action a credit note and create new invoice with same information. Our customer has asked to use the same delivery note number on the re-invoice.
Historic orders and invoices keep original company name after applying licence with new company nameI would like to know if historic purchase or sales orders and invoices keep the original company name after applying licence with new company name.
Invoicing has been doubled for a one-month periodI have been charged twice for the same month.
I need speak to credit control.
Pro-Forma Invoice printing incorrectlyWhen printing a Pro-Forma Invoice, the first line of the address appears next to the company name in the heading.
System freezing after printing an invoiceWhen I print an invoice to PDF FactoryMaster freezes and you have to crash out of it using task manager.
How to add EORI number on invoicesPlease advise what steps Factory Master are taking to allow their customers to include required information i.e. EORI numbers on invoices.