Overview
If you are unsure if the wrong data has been deleted, after entering the wrong date in a clear-down routine. Do you need to action a database restore? This article can answer your question and advise you further on what to do next.
Do I need to action a database restore?
It depends on what date was entered. For example, if you ran the Cleardown Invoice Matching option to 31/12/2021 instead of 31/12/2020, the following situation is likely to arise:
The current purchase orders and purchase order receipts still show, but the goods in report is empty.
What is the best course of action?
Please liaise with your colleague and find some non-matched receipt numbers and see if they still exist in the FactoryMaster system.
We should not restore a backup of the database until we are sure that data is missing.
📌Note: When running the Cleardown Invoice Matching option, there is a warning in the dialogue box. This option should only be used after consultation with the support department.