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Error: "Unexpected Error" when trying to export a report to a CSV file

When exporting a report to a CSV file we are receiving "Unexpected Error", why is this?

T
Written by Tyler Martin
Updated over 2 weeks ago

Please check that Microsoft Excel is installed on the local machine FactoryMaster is running on. If you're running FactoryMaster through a RDP session or Terminal Service the system running FactoryMaster must also have Microsoft Excel installed.
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This error occurs if the 'Open CSV file?' tickbox is enabled. If you untick this option the CSV is still created but it won't open on the system.

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