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Error - ' '' is not a valid value for EC Delivery Terms'

For help when you have an error coming across when doing a customer import.

Written by Jes
Updated over 2 months ago

If you are getting an error similar to below:


And this error seems to be coming across when doing a customer import.

What does this error mean?

While not a required field, FactoryMaster now requires the 'Delivery Terms' field to be populated when synchronising EU customers, as this is a required field in Dimensions for Intrastat. To find this field, please follow the steps below:

  1. Select Sales.

  2. Click Customer Maintenance.

  3. Find the Customer who generates the message when attempting to synchronise with Dimensions using the QuickBar.

  4. Under the 'Address' tab for the Customer, click Edit Addresses.

  5. Press Enter and switch to Modify mode using CTRL+M.

  6. For each of the Addresses in the list which have 'Order', 'Deliver' or 'Invoice' ticked, click Intrastat Details.

  7. Click on the 'Delivery Terms' field and press F5.

  8. Select existing delivery terms or create a new one by switching to Modify mode (CTRL+M) and entering a new 'Code', 'Description' and 'Default Destination', then click OK.

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