If you are upgrading from version 12.14.17 to 20.xx.xx versions a new license file will need to be issued.
We will need to e-mail the Despatch team in order to arrange this for you.
Please raise a new case and reference this article.
Unable to upgrade because the license is incorrect
I am trying to upgrade Factory Master, but I am receiving a generic license error. The license is valid as the system is working.
J
Written by Jes Foxall-Beckley
Updated over 3 weeks ago