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Adding or enabling or disabling a new user on your hosted environment (Access Hosted Clients)

I need to add a new user to log into the cloud to launch FactoryMaster. I need to disable a Cloud account user. I tried to reset my password and the following message appears:- Your account has been disabled. Please see your system administrator.

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Written by Jes Foxall-Beckley
Updated over a month ago

If you need to add a new user to your hosted environment or enable/disable a Cloud account, please raise a new case online and reference the title of this article.

Internal solution:

If a new user is required to be added to the hosted environment please request the new users email address and raise a new Hosting ticket by clicking 'here'
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The ticket information should contain the following:

  1. Name

  2. Email Address

  3. Product

  4. Customer/Company

You can enable and disable Cloud accounts via Active Directory, if you have permissions. Please complete the below steps:-

  1. Log onto hosted server 10.48.22.17 or support.accessacloud.com using your own CLOUD login credentials

  2. Open up Active Directory Users and Computers

  3. Right click on cloud.access.com and select Find

  4. Type the 'FMxxxx' user name provided by the client into the Name field

  5. Click Find Now

  6. Right click the correct user in the returned list and select Enable Account

  7. Click OK

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