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Error - 'Control flags could not be read' or 'Execution Timeout Expired'

For help when receiving 1 or both errors when launching the FactoryMaster application.

T
Written by Tania Grigore
Updated over 2 months ago

Overview

If you are receiving the following error message when launching the application:

Control flags could not be read

Or

"Execution timeout expired. The timeout period elapsed prior to completion of the operation, or the server is not responding" This means that your FactoryMaster SQL service will need to be restarted. Please read on for further advice on how to resolve this.

What to do next

Your FactoryMaster SQL service will need to be restarted. This can be found on the server that hosts your FactoryMaster database. This service cannot be restarted on the client PC. Only the server that is hosting the database. If the server is held off-site, please contact your IT or relevant database administrator who can restart this service.

⚠️Warning: All users will need to be out of FactoryMaster before actioning this process.

Please complete the following steps:

  1. Search for Services in the Windows search, and click on it when it comes up.

  2. Scroll down the list until you find the SQL Server (FMAST) Service. Note: The portion in the brackets will be whatever your FactoryMaster server is called; FMAST is only the default

  3. Press Stop in the pane to the left of the list. Then press Start.

I am hosted with Access, and I need further help.

For hosted customers, please contact FactoryMaster Support, referencing the title of this article, as the users will need to be signed out by a Support Engineer.

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