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Only the factory-supplied default template could be found in the folder specified

This article explains what to do if you are coming across this error: I cannot print purchase orders due to the following error: Only the factory-supplied default template could be found in the folder specified. And what to do to resolve it.

Written by Arthur Ashdown

Overview

If you cannot print purchase orders and are seeing an error similar to below:

What to do next?

Reinstate the missing .rff file or copy the default.rtf file from the following location: \\servername\FMAST12\customer\live\templates\purchase
​
You can reach this location from the front end of the system once the Default.rtf file has been copied (or the relevant RTF file reinstated with the PO template) and check that the correct RTF file is selected. To do this, follow the steps below:

  1. Click Purchase, then click Purchase Order Maintenance.

  2. Select the relevant purchase order and click Print.

  3. Click Next in the resulting wizard box, then click Open Template Folder.

  4. Check relevant RFT is selected as default, then click Refresh list.

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