If you zoom into a sales order line quantity and a different part number displays in the resulting window compared to the part listed on the sales order call-off, this is likely caused by a sales order line that was deleted and then reinstated.
You can confirm this by checking the audit trail, then resolve the issue by creating a new sales order line or cancelling and recreating the sales order.
Check the audit trail
To confirm the cause of the issue, check the audit trail on the sales order.
Open the affected sales order.
Press Ctrl + A to open the audit trail.
Review the audit trail for a sales order line that was deleted and then reinstated.
đNote: If the audit trail shows a deleted and reinstated sales order line, this confirms the cause of the part number mismatch.
Resolve the issue
To fix the part number mismatch, use one of the following options.
Option 1: Create a new sales order line
If only the affected line needs to be corrected, create a new sales order line with the correct part number.
Option 2: Cancel and recreate the sales order
If the issue affects the whole sales order, cancel it and create a new one.