Skip to main content

Users who share the same initials are not creating a second account if one of the names contains a lowercase character in MyDesk

If you have created a new account within Access Evo and it shares the same initial as an existing user, this article can advise you on what to do next.

Written by Arthur Ashdown

Overview

If you have created a new account in Access Evo that shares the same initial as an existing user, and you have accidentally entered their first name with a lower-case character, this has been resolved in later versions of FactoryMaster. Here's what you can do next.

What can I do to resolve this?

As designed, FactoryMaster only allows capital letters, so as a result, for example, aB001 will always log in as AB001.

This issue has been resolved in the later versions of FactoryMaster.

I would like to upgrade to a later version. How do I do this?

As MyDesk customers cannot upgrade their own system, please reach out to FactoryMaster support, referencing the title of this article.

Related Articles
Did this answer your question?