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TeamSeer absences are not importing into FactoryMaster

We have logged absences against employees in TeamSeer, when we import them into FactoryMaster we receive an Import Successful message, but no absences appear on the absence chart.

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Written by Bogdan U

If your logged absences are not appearing in FactoryMaster after importing them from TeamSeer please make sure that the users TeamSeer ID is populated in their employee record. To do this, please do the following:

  1. Go to Options

  2. Click System Maintenance

  3. Click System Settings

  4. Click General System Settings

  5. Click TeamSeer API Setup

  6. Click on the TeamSeer ID Type drop down menu and select the ID type. For this example, we will use Email address.

  7. Click Save + Test Connection

  8. Go to Employee

  9. Click Time & Attendance Menu

  10. Click Employee Maintenance

  11. Press F5 on an employee record

  12. Enter their TeamSeer email address in the TeamSeer ID field and click Import Absences

  13. The user absences should now appear in the Holiday & Absence Chart

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