If you are currently trying to use the website link https://changemypassword.accessacloud.com/ to change your password or to unlock your account, you may see an error similar to below:

Permission denied. Kindly contact your Administrator

This article can provide you with the next steps.

First of all, please ensure you are using the correct user name, as this error will appear if the username entered is not valid or contains special characters, due to accidentally putting the password or an email address in this field.
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Otherwise, this can happen as a result of your browser retaining old login details or an old version of the page.
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Please try navigating to the site by typing the address into the address bar of you browser rather than using a saved link.

If you still cannot log in, please use an alternative browser or clear your browser cache. For more information on clearing your browser cache, please refer to your browser's help files or contact your internal IT for assistance.
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If, after trying all of the above, you continue to receive an error message, please contact support, referencing the title of this article, and please include details of the user affected and, if possible, a screenshot of the error.