First of all, please ensure you are using the correct user name, as this error will appear if the username entered is not valid or contains special characters, due to accidentally putting the password or an email address in this field.
Otherwise, this can happen as a result of your browser retaining old login details or an old version of the page.
Please try navigating to the site by typing the address into the address bar of you browser rather than using a saved link.
If you still cannot login, please use an alternative browser, or clear your browser cache. For more information on clearing your browser cache, please refer to your browsers help files, or contact your internal IT for assistance.
If after trying all of the above, you continue to receive an error message, please raise a new case online and reference the title of this article and please include details of the user affected and if possible a screenshot of the error.
Error - 'Permission Denied. Kindly contact your Administrator' when trying to use hosted password reset portal (Access Hosted Clients)
I am trying to use the password reset portal at https://changemypassword.accessacloud.com/. However, when I try to use this, I receive the following message: Permission denied. Kindly contact your Administrator
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Written by Booghy
Updated over a week ago