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A user cannot access part of the system they have the correct user access rights for

This article can advise you on what to do if a user doesnt seem to have access to a part of the system that they have access rights to.

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Written by Tyler Martin
Updated this week

Overview

If one of your users cannot do a task that they have the correct rights for, but can do so when switching to full/admin rights for them, this will need further investigation by support, so that they can check that you have the correct user accesses selected.

What to do next?

Please contact support, referencing the title of this article, and include the user in question so that they can investigate further.

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