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Credit note stuck in pending after price adjustment

Looked at the purchase invoice history and can see credit note in exported column, pending awaiting batch creation Cannot create a sales credit note because each time user tries to print, the credit note stays in the unprinted credit note panel.

Written by Jes

Please complete the following steps if the sales credit note is stuck:

  1. Select Sales

  2. Credit note menu

  3. Credit note maintenance

  4. enter relevant credit note number and hit enter

  5. Click cancel c/note

  6. Press F4 to raise new credit note

  7. Click Close

  8. select credit note production

  9. select relevant delivery note and click item

  10. change nett unit price and line total value, if required

  11. click OK

  12. click Print

  13. Do you want to change the date on this batch of credit notes? yes or no


If the purchase credit note is stuck, please raise a new case online and reference the title of this article.

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