Overview
If you find that when attaching a local file to the documents folder on a Sales Order in the hosted environment, it will not open the file. When attaching or uploading a document to any part of Hosted FactoryMaster, you need to start the file path location with a correct file path. Further down is more advice on how to do this.
What file path location do I need?
When attaching/uploading a document to any part of Hosted FactoryMaster, you will need to start the file path location with \\tsclient\.
This will tell the system that the file path is not saved on the Hosted machine's local C:\, for example.
Using \\tsclient\ will tell the system to look for the file on your own system C:\.
Do you have an example of what it should be?
An example would look like this:
Original Location: C:\Users\UserName\Documents\file.pdf
New Location: \\tsclient\C\Users\UserName\Documents\file.pdf
When exporting CSV files to your PC desktop, please use the following file path structure:
\\client\c$\temp\deliveryreport.csv