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Document filepaths are not detected in hosted environment (Access Hosted Clients)

When we attach a local file to the documents folder on a Sales Order in the hosted environment it will not open the file, why is this? I cannot export the report file to my desktop. Environment: FactoryMaster, Mydesk Legacy Hosted,

J
Written by Jes Foxall-Beckley
Updated over 2 weeks ago

When attaching / uploading a document to any part of Hosted FactoryMaster you will need to start the filepath location with \\tsclient\.
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This will tell the system that the filepath is not saved on the Hosted machines local C:\ for example.
Using \\tsclient\ will tell the system to look for the file on your own system C:\.
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An example would look like below:

  • Original Location: C:\Users\UserName\Documents\file.pdf

  • New Location: \\tsclient\C\Users\UserName\Documents\file.pdf


When exporting CSV files to your PC desktop, please use the following filepath structure:
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​\\client\c$\temp\deliveryreport.csv

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