If you have added a new user's email address and they are not receiving any FAIR email notifications, the steps below can help you identify and resolve the issue.
Check that the user's email is set up correctly
To check the alias on the default sending account via email setup, please refer to the linked article below.
đNote: For guidance on checking and configuring the email setup, please click here to access the related article.
Common cause: mismatched email alias
A common reason for this issue is that the email address entered for the new user is using a new alias, when the old alias is required. For example:
Old email address alias:
[email protected]New email address alias:
[email protected]
Ensure that the email address entered for the user matches the alias configured on the default sending account.
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