Overview
If you have added a new starter's/user's email address and they are not receiving any FAIR email notifications, this article can provide you with the information that you need to resolve this.
How to check that the user's email is set up correctly.
To check the alias on the default sending account via email setup, there is another article that can run you through the set up, please click here to access this.
The email address entered for the new starter is using the new alias when the old alias needs to be entered. For example:
old email address alias: [email protected]
new email address alias: [email protected]