Raising customer after-sales logs

Click Sales

Click Customer After-Sales Menu

Click After-Sales Maintenance

Press 'ENTER'

Press F4

Press F5 in Log Category Code Box

Specify 'Log Category Code'

Press F5 in Sub-Category Code

Select appropriate code, Search Sales by either:

In this example, a delivery note number is searched or specified

Fill in optional 'Customer Reference' and 'Employee Responsible' box

Press Next

Select 'Sales Order No.' to reject

Press Next

Specify Quantity to reject

Specify if it is for scrap or return, by selecting either 'Scrapping the stock themselves' or 'Returning Stock to you'

In this example 'Returning Stock to you' is selected

Specify Location to return to by either pressing F5 and searching location or manually keying in location

Select Internal Reject, if required

In this example, Internal Reject is selected

Then Scrap is selected in this example

Specify whether the replacement works order will be new, increase old forecast quantity or do nothing.

In this example 'Create a New Works Order' is selected

Select 'Add requirement for replacement stock onto sales order' if required, in this example it is needed.

It will then provide you with an internal reject number

If this item was already invoiced, a credit note will also be produced, upon the completion of the above process.