Overview
If you are looking to raise a supplier reject or raise a credit note on items that have been returned to a supplier, the steps below can allow you to achieve this successfully.
How to create a supplier reject
📌Note: If you are returning goods to a supplier that has been invoiced, then creating the supplier reject will automatically create the credit note within Credit Note Production
To create the supplier reject, please follow the steps below:
Click on Quality.
Go to the Supplier Quality Menu.
Choose Supplier Complaints and Rejects.
Press F4.
Choose the 'Supplier Code', 'Advice Note' and a 'Reason Code'.
Click Next twice.
Choose between the options available, 'Scrapping the Goods yourselves or Returning the goods to the supplier', and enter the 'Quantity being rejected'.
You can tick a box to 'Add requirement for replacement items onto the purchase order'.
Click Finish.
You will be asked if you want to print a 'Reject Note', choose Yes or No.
The system will ask if there are any more rejects to book against this advice note. Choose Yes or No.
📌Note: You can also convert a complaint to a reject. The complaint is automatically cancelled, and a separate reject is created.
📌Note: The following warning may display after clicking next from step 6, which will not allow stock to return:
'You will not be able to return this item as there is none of it left in stock. You can still reject the item for credit without returning the stock.'