First thing to try is to delete the temp folder and re run client set up. Do the following
Go to Sales
Sales Order Menu
Sales Order Maintenance
F5 on a Sales Order, then press Print
Press Print Order Acknowledgement
Select 'Save a PDF copy'
Copy the file path from the 'Folder' window.
Open File Explorer and paste the path into the top toolbar, delete the file name so only the folder path remains
Go back up one level and delete the FMClient.FMAST11 folder
Navigate to the FactoryMaster folder path (Easiest way to do this is to right click on the FM desktop icon and click open file location)
Go to the Client Setup folder and run Clientsetup.exe
Press Install
If this does not work this is likely to be a permissions issue with your temp folder. Contact your IT department to check windows folder permissions.
As a work around you can do the following:
Click on Options
System Maintenance
Document Layouts
On the affected document, click into the 'Output Defaults' Column and press F5
Here you can choose your print preferences for that document. Tick 'Create PDF' and 'Email'
Under the folder for 'Create PDF', press F5 to browse to a new location to save your documents
Also, check the file path if the document is reading from the default email attachment option. There is a character limit and if the file path is too long, the file will not recognised:
Select Options
System Maintenance
Document layouts
Default Email Attachment
Select relevant document and check the number of characters of the whole path in the File Path field
Another potential fix is to reboot the server or PC to updated amended permissions to the file location.
Now, when you 'Send via email' the file will attach from the new location you have specified.