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Database backup failed

I can see a red warning at the bottom of the main menu saying the backup has failed and I can't see why.

J
Written by Jes Foxall-Beckley
Updated over a month ago

Please raise a new case online and reference the title of this article.
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If you could also perform the following steps to provide us with the back up error number this will help us expedite the fix for you:

  1. At the bottom of the main menu of FactoryMaster, click on the red text that says "Last recorded back up: <Date and time> FAILED!!"

  2. On the new window that opens, click on Open Full Log in the bottom left corner of the screen

  3. Scroll to the bottom of file, and make a note of the error message that appears there. (e.g. Operating System Error 3)

  4. Provide us details of the error message when you raise a case through the portal (this can be written or provided via screenshot)

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